Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317184 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 25, 2025 → Dec 24, 2025

✅ Completed
PC Per client agreement
Target: Dec 9, 2025
🕐 Clock stopped: Completed (Dec 24)
✗ SLA Missed (14d late)
Dispatch 0.1d
Coordinators 22.6d
Billing 2.6d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
22.6 days
Over SLA
Billing
2.6 days
Over SLA
Created: Nov 25, 2025 Due: Dec 9, 2025 Completed: Dec 24, 2025 (14 days late)
📅
21.7 days Total Age
⏱️
16.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
23.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 22, 2025
Visit 2 Dec 24, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546714
URGENT Philips WO Request
Closed
Raymond Ebanks. Upon initial inspection of device, device failed Active Exhalation Verification
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (2)
WO-01317182 Invoiced
Repair • Raymond Ebanks
Created: Nov 25, 2025 • Closed: Dec 22, 2025
WO-01317184 (current) Invoiced
Repair • Luis Iser
Created: Nov 25, 2025 • Closed: Dec 24, 2025
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 16.6 days stuck in "Assigned"
⏱️
Total Delay 23.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
16.6d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 ALuman - assigned to Luis Iser to address FCO failure.

🔧 Work Performed
12/22/2025 LIser- Completed repair on one device.
🔍 Technician Findings
12/22/2025 LIser- Completed repair on one device.
⚠️ Problem Description
Luis Iser. Upon initial inspection of device, Device failed Active Exhalation Verification
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 25, 12:37 PM
Case Number: 00546714
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 1:19 PM
Work Order: WO-01317184
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Nov 25, 2:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 43m
🚨 17.0 business days
📅
▶
2 Dispatch Scheduled Dec 17, 10:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 21d 20h
⏳ 4.0 business days
⏱️
2x Labor Added Dec 22, 7:43 PM
Type: Labor
Status: Open
Qty: 3, 1
⏳ 2.5 business days
⏱️
Labor Added Dec 24, 6:05 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Luis Iser Dec 24, 6:43 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 8h, 0m
⏳ 3.7 business days
⏱️
Labor Added Dec 29, 9:41 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 9:47 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)
Exceeded by 16.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00546714
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 22, 8:00 AM
Created
Nov 25, 1:19 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03045697 Labor Open 3 $285.00 Dec 22, 7:43 PM
WL-03045698 Labor Open 1 $155.00 Dec 22, 7:43 PM
WL-03047545 Labor Open 0.25 $23.75 Dec 24, 6:05 PM
WL-03048705 Labor Open 0.016666666666667 $38.00 Dec 29, 9:41 AM

Details