The connection of the bed and foot pedal are lose. It continues to come off. We do have a new foot pedal connected to the bed.
Also, while they are out here can the place this cover to that bed and all beds like we have in one of our OR's. I am attaching pictures for examples. Best days, are on Monday to come and take a look.
12-17 Mburris email from POC to set Nancy 12-22 8am....Morning is fine, we have someone up front at 8 am.
Thank You,
Nancy Newte I Practice Manager
Sono Bello - Portland
5100 S Macadam Ave Suite 180
Portland, OR 97239
direct 503.575.9515 I fax 503.295.5823
12-17 Mburris email sent to POC with an arrival window between 1pm and 2:30pm
12/17 site reached out letting us know parts are onsite.
🔧Work Performed
Replaced the connector on the board. Installed new support bracket.
🔍Technician Findings
Connector for foot pedal broken.
⚠️Problem Description
The connection of the bed and foot pedal are lose. It continues to come off. We do have a new foot pedal connected to the bed.
Also, while they are out here can the place this cover to that bed and all beds like we have in one of our OR's. I am attaching pictures for examples. Best days, are on Monday to come and take a look. https://www.ebiotrack.com/workorder.php?wo=69960
📧
Email: EMSAR Request for service at OR-Portland (Email to schedule service)
Completed Dec 17, 2025
To: nnewte@sonobello.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at OR-Portland (Email to schedule service)
Body:
Hi Nancy Newte,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your connection of the bed and foot pedal are lose.
We currently have availability on 12-19
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: nnewte@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317239Location: OR-PortlandAddress: 5100 S Macadam Ave, Suite 180 Portland, OR 97239Device: Problem Description: The connection of the bed and foot pedal are lose. It continues to come o
📋
Outbound to +15035759515
Completed Dec 10, 2025
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: nnewte@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317239Location: OR-PortlandAddress: 5100 S Macadam Ave, Suite 180 Portland, OR 97239Device: Problem Description: The connection of the bed and foot pedal are lose. It continues to come o
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: nnewte@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317239Location: OR-PortlandAddress: 5100 S Macadam Ave, Suite 180 Portland, OR 97239Device: Problem Description: The connection of the bed and foot pedal are lose. It continues to come o
📧
Email: Repair Request Update
Completed Nov 25, 2025
To: nnewte@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Repair Request Update
Body:
Dear Nancy Newte,
I have ordered the parts needed for the repair, and they will be shipped to your facility. An account service coordinator will contact you to schedule the repair visit once the parts have been shipped. Please feel free to reach out if you have any questions.
REQUEST DETAILS
Work Order #: WO-01317239
Location: OR-Portland
Request
Work Order: WO-01317239
Account: Sono Bello
Customer Case Number:
Location: OR-Portland
Address: 5100 S Macadam Ave, Suite 180, Portland, OR 97239
Manufacturer:
Model #:
Serial #:
Contact Name: Nancy Newte
Contact Phone: 503.575.9515
Contact Email: nnewte@sonobello.com
Due Date: 12/22/2025
Sched
Timeline
📞
Case Linked Nov 25, 3:35 PM
Case Number:00546807
Subject:Bed Remote Foot pedal
Status:Closed
📋
▶
3
Work Order Created Nov 25, 3:52 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085880
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:3m
🚨17.0 business days
📅
Status: Ready for Scheduling by Wendy ArguetaDec 17, 8:24 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:21d 16h
🔩
3x Parts Added Dec 17, 8:56 AM
Type:Parts, Expenses
Status:Open
Qty:1, 2
👷
▶
2
Technician Assigned Dec 17, 11:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 11m
📅
▶
2
Dispatch Scheduled Dec 17, 12:38 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:1h 2m
⏳4.0 business days
🔧
Status: Tech On Site by Jason MorrisDec 22, 1:06 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 0h
⏱️
4x Labor Added Dec 22, 2:03 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5, 0.75, 39
✔️
Status: Completed by Jason MorrisDec 22, 2:17 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 10m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonDec 24, 9:18 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 19h, 0m
⏳3.0 business days
🧾
Invoice Created Dec 27, 9:19 PM
Invoice Number:SM-249880
Bottlenecks
Awaiting Parts
Duration: 16.4 business days (threshold: 3.0 business days)
Exceeded by 13.4 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)