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WO-01317260 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 25, 2025 → Dec 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 11, 2025
🕐 Clock stopped: Completed (Dec 24)
✗ SLA Missed (12d late)
Dispatch 7.3d
Coordinators 14.9d
Field Work 2.0d
Billing 2.6d
✗ SLA Missed
Dispatch
7.3 days
Over SLA
Coordinators
14.9 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Nov 25, 2025 Due: Dec 11, 2025 Completed: Dec 26, 2025 (14 days late)
📅
23.3 days Total Age
⏱️
14.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
22.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546855
URGENT Philips WO Request
Closed
Luis Iser. Upon initial inspection of device, Device failed Active Exhalation Verification
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Nov 25, 2025
Work Orders from this Case (3)
WO-01317260 (current) Invoiced
Repair • Luis Iser
Created: Nov 25, 2025 • Closed: Dec 26, 2025
WO-01317261 Canceled
Repair
Created: Nov 25, 2025
WO-01317262 Invoiced
Repair • Raymond Ebanks
Created: Nov 25, 2025 • Closed: Dec 22, 2025
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 14.9 days stuck in "Scheduled"
⏱️
Total Delay 22.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.3d / 0.5d SLA
Scheduled
14.9d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/04/2025 ALuman - dispatch to Luis Iser to complete repair post FCO failure at US Med Orlando
🔧 Work Performed
12/23/2025 LIser- Repaired one device.
🔍 Technician Findings
12/23/2025 LIser- Repaired one device.
⚠️ Problem Description
Luis Iser. Upon initial inspection of device, Device failed Active Exhalation Verification
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 25, 4:40 PM
Case Number: 00546855
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 4:58 PM
Work Order: WO-01317260
Type: Repair
Priority: PC
⚠️ 7.9 business days
👷
▶
4 Technician Assigned Dec 4, 11:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-08T05:00:00.000+0000, 2025-12-08T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 8d 18h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-08T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 8, 10:44 AM
Scheduled For: 2025-12-08T00:00:00.000+0000
💵
Expenses Added Dec 8, 2:01 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 17, 10:10 AM
Scheduled For: 2025-12-23T00:00:00.000+0000
⚠️ 5.0 business days
💵
2x Expenses Added Dec 23, 11:28 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Dec 23, 2:00 PM
Type: Labor
Status: Open
Qty: 1, 3
⏳ 2.0 business days
✔️
Status: Completed by Luis Iser Dec 24, 6:45 PM
From: Scheduled
To: Completed
Duration in Previous: 20d 7h
⏳ 2.7 business days
🏁
Status: Closed by Luis Iser Dec 26, 5:53 PM
From: Completed
To: Closed
Duration in Previous: 1d 23h
⏳ 1.8 business days
⏱️
Labor Added Dec 29, 10:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 10:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Entered
Duration: 7.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business days
Scheduled
Duration: 14.9 business days (threshold: 2.0 business days)
Exceeded by 12.9 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00546855
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 22, 7:00 PM
Created
Nov 25, 4:58 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03030144 Expenses Open 1 $0.00 Dec 8, 2:01 PM
WL-03046139 Expenses Open 1 $0.00 Dec 23, 11:28 AM
WL-03046140 Expenses Open 1 $0.00 Dec 23, 11:28 AM
WL-03046338 Labor Open 1 $155.00 Dec 23, 2:00 PM
WL-03046339 Labor Open 3 $285.00 Dec 23, 2:00 PM
WL-03048763 Labor Open 0.016666666666667 $38.00 Dec 29, 10:22 AM

Details