Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317262 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 25, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Dec 11, 2025
🕐 Clock stopped: Completed (Dec 20)
✗ SLA Missed (8d late)
Dispatch 7.2d
Coordinators 12.5d
Field Work 1.0d
Billing 3.5d
✗ SLA Missed
Dispatch
7.2 days
Over SLA
Coordinators
12.5 days
Over SLA
Field Work
1.0 days
Billing
3.5 days
Over SLA
Created: Nov 25, 2025 Due: Dec 11, 2025 Completed: Dec 22, 2025 (10 days late)
📅
19.2 days Total Age
⏱️
8.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
17.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 18, 2025
Visit 2 Dec 19, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546855
URGENT Philips WO Request
Closed
Luis Iser. Upon initial inspection of device, Device failed Active Exhalation Verification
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Nov 25, 2025
Work Orders from this Case (3)
WO-01317260 Invoiced
Repair • Luis Iser
Created: Nov 25, 2025 • Closed: Dec 26, 2025
WO-01317261 Canceled
Repair
Created: Nov 25, 2025
WO-01317262 (current) Invoiced
Repair • Raymond Ebanks
Created: Nov 25, 2025 • Closed: Dec 22, 2025
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 8.6 days stuck in "Scheduled"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.2d / 0.5d SLA
Scheduled
12.5d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold - 12152025_BOUPDATE_ RP-Trilogy Evo Proportional Valve (AECM) on BO. ETA 12/19


12/04/2025 ALuman - dispatch to Luis Iser to complete repair post FCO failure at US Med Orlando

🔧 Work Performed
Replaced Proportional Valve & 3 Way Solenoid Valve. Performed Final Test. Device passed all tests & returned to service.
🔍 Technician Findings
Repair
⚠️ Problem Description
Luis Iser. Upon initial inspection of device, Device failed Active Exhalation Verification
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 25, 4:40 PM
Case Number: 00546855
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 5:07 PM
Work Order: WO-01317262
Type: Repair
Priority: PC
⚠️ 7.9 business days
👷
▶
3 Technician Assigned Dec 4, 11:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-08T05:00:00.000+0000, 2025-12-08T00:00:00.000+0000, 2025-12-08T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 8d 18h
⏳ 4.0 business days
🆕
▶
3 Status: Entered Dec 9, 2:19 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-11T00:00:00.000+0000, 2025-12-11T05:00:00.000+0000, 2025-12-11T13:00:00.000+0000
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
⚠️ 6.0 business days
📅
Dispatch Scheduled by Mandy Newman Dec 16, 8:14 AM
Scheduled For: 2025-12-30T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 18, 3:28 PM
Scheduled For: 2025-12-18T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Dec 20, 5:03 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 11d 2h
⏱️
Labor Added Dec 20, 5:33 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Dec 22, 10:51 AM
From: Completed
To: Closed
Duration in Previous: 1d 17h
⏱️
Labor Added Dec 22, 12:57 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 1:09 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 18m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Entered
Duration: 7.2 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00546855
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 18, 8:00 AM
Created
Nov 25, 5:07 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03044522 Labor Open 3 $285.00 Dec 20, 5:03 PM
WL-03044523 Labor Open 1 $155.00 Dec 20, 5:03 PM
WL-03044540 Labor Open 0.25 $23.75 Dec 20, 5:33 PM
WL-03045180 Labor Open 0.016666666666667 $38.00 Dec 22, 12:57 PM

Details