26J
SYS-LC-1260-E
Contract ends 05/14/2028 repair included
PMPLUS / EOQ
PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM.
G1316B
DE60556677 1200 Series Thermost. Col. Compartm. SL
G7121A
DEAE301541 1260 Infinity II Fluorescence Detector
G1330B
DE60561778 1290 Thermostat
G1311B
DEAB708366 1260 Quaternary Pump
G1329B
DEAAC21453 1260 Standard Autosampler
G1315D
DEAAX05026 1260 Diode Array Detector VL
003/10 Follow up, customer support. No travel, mileage, zone or labor. MD'
03/05 Travel, mileage and zone are on WO-01317609. MD
03/05 10:54 waiting for password from IT to access custormer PC, export and check methods from Chemstation to CDS 2.8
03/04 11:25 up to kmow no password for access
03/04 08:30 waiting for customer to ge the password give me access to PC and open lab
03/10 Follow up, customer support.
03/03 08:40 waiting for customer to ge the password give me access to PC and open lab. Waiting for 830 to 11:30 MD
02/26 arrival 8:30 am Google map was used to calculate zone. Waiting for IT to reset the Admin password and log in to used openLab CDS and created the method from scratch and start the EEOQ
Please assign to Maria Davis ARP to site is 86 miles. Zone 2
🔧Work Performed
03/10/2026 After both LC PM/EEOQ deviations and results were review with customer
03/09/2025 Methods for FLD were created from scratch, FLD stabilized for some time, running excitation and emission methods, check wavelength accuracy. Ruining FLD signal to noise.
03/06/2026 Processing data, RL failed the first time. re-run it and SN . ALL MWD EEOQ tests passed
03/05/2026 Creating DAD methods from scratch, sequence and running using Open LAB 3.8.
03/03/2026 ACE failure and After ACE was restored and protocols were update. LC EEOQ 3.x session was created. Waiting for IT provided password to access PC and open LAB. ACE test that doesn't require OpenLAB were run.
02/26/2026 ACE session was created. Waiting for IT provided password to access PC and openLAB, it wasn’t provided rescheduled on 03/03
⚠️Problem Description
26J
SYS-LC-1260-E
Contract ends 05/14/2028 repair included
PMPLUS / EOQ
PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM.
G1316B
DE60556677 1200 Series Thermost. Col. Compartm. SL
G7121A
DEAE301541 1260 Infinity II Fluorescence Detector
G1330B
DE60561778 1290 Thermostat
G1311B
DEAB708366 1260 Quaternary Pump
G1329B
DEAAC21453 1260 Standard Autosampler
G1315D
DEAAX05026 1260 Diode Array Detector VL
📄Description
LC 1260 System
📞Call Description
FEB 2026 LC EOQ
📅
WO-01317655 - EOQ - DD: 2/28/2026 - - SYS-LC-1260 - Fort Worth - Smith & Nephew Inc
Mar 9, 2026 1:00am – 1:00am
Work Order: WO-01317655
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008153030
Location: Smith & Nephew Inc
Address: 4900 W Vickery Blvd, Fort Worth, TX 76107
Manufacturer:
Model #: SYS-LC-1260
Serial #: S-HEAL-LC-77892888710
Contact Name: Christy Light
Contact Phone: 8179161438
Conta
Timeline
📞
Case Linked Dec 1, 11:30 AM
Case Number:00547647
Subject:6008153030
Status:Closed
📋
▶
3
Work Order Created Dec 1, 11:38 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Dec 12, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2026-02-23T15:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Maria DavisDec 16, 11:46 PM
Scheduled For:2026-02-25T15:00:00.000+0000
🚨45.0 business days
📅
Dispatch Scheduled by Maria DavisFeb 23, 9:15 AM
Scheduled For:2026-02-26T15:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Maria DavisFeb 26, 9:47 AM
From:Scheduled
To:Reschedule
Duration in Previous:75d 22h
⏳2.0 business days
⏱️
3x Labor Added Mar 1, 3:36 PM
Type:Labor
Status:Open
Qty:3, 1.5, 2
🚗
2x Travel Added Mar 1, 9:14 PM
Type:Travel
Status:Open
Qty:95, 86
⏳2.0 business days
🔧
Status: Tech On Site by Maria DavisMar 3, 11:33 AM
From:Reschedule
To:Tech On Site
Duration in Previous:5d 1h
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Mar 4, 12:56 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by David Carvalho
From:Tech On Site
To:Scheduled
Duration in Previous:1d 1h
🔧
Status: Tech On Site by Maria DavisMar 4, 1:59 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 2m
🚗
Status: Tech Off Site by Maria DavisMar 5, 11:54 AM
From:Tech On Site
To:Tech Off Site
Duration in Previous:21h 54m
⏳2.0 business days
💵
6x Expenses Added Mar 8, 11:55 AM
Type:Expenses, Labor, Travel
Status:Open
Qty:1, 3, 96, 85
⏱️
▶
2
Labor Added Mar 8, 12:26 PM
Labor Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⏱️
3x Labor Added Mar 8, 12:39 PM
Type:Labor
Status:Open
Qty:3, 4
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Mar 10, 2:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by David Carvalho
Scheduled For:2026-03-09T05:00:00.000+0000
🔧
Status: Tech On Site by Maria DavisMar 11, 2:29 PM
From:Scheduled
To:Tech On Site
Duration in Previous:23h 43m
🚗
Status: Tech Off Site by Maria DavisMar 11, 2:45 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:16m
⏳3.0 business days
⏱️
Labor Added Mar 13, 4:01 PM
Type:Labor
Status:Open
Qty:4.5
⏳2.0 business days
🚗
2x Travel Added Mar 16, 10:29 PM
Type:Travel
Status:Open
Qty:95, 84
✔️
Status: Completed by Maria DavisMar 16, 10:46 PM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:5d 8h, 0m
⏳2.1 business days
📄
Status: Ready to Bill by Hannah ShawMar 18, 7:53 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 9h
🚨14.0 business days
💵
Status: Billing Review by Hannah ShawApr 6, 4:30 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:19d 8h
📄
Status: Ready to Bill by Hannah ShawApr 6, 4:40 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:9m
📨
Status: Invoice Pending by Hannah ShawApr 7, 12:36 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:19h 56m
💰
Status: Invoiced by Hannah ShawApr 7, 12:56 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:20m
🚨18.0 business days
🧾
Invoice Created Apr 30, 11:29 PM
Invoice Number:SM-258564
Bottlenecks
Assigned
Duration: 9.9 business days (threshold: 4.0 business hours)
Exceeded by 9.4 business days
Scheduled
Duration: 50.9 business days (threshold: 2.0 business days)
Exceeded by 48.9 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Tech Off Site
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Tech Off Site
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)