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Detailed work order timeline, KPIs, and analysis

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WO-01318174 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERITUS MEDICAL CENTER INC — 11116 MEDICAL CAMPUS RD, HAGERSTOWN MD, 21742

Dec 2, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (149 biz days early)
Active: 4 biz days
Paused: 116 biz days
🕐 Clock stopped: Canceled (May 26, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 8, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 4 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Dec 8 → May 26, 2026
116 business days (not counted)
Created: Dec 2, 2025 Canceled: May 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 2 Entered ▶ Running 0 0
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Dec 8 Scheduled ▶ Running 3 4
Dec 8 → Dec 8 Entered ▶ Running 0 4
Dec 8 → May 26 Ready for Release ⏸ Paused 116 —
Dispatch 0.0d
Holding 116.4d (excluded)
Coordinators 5.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.4 days
Coordinators
5.9 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2026 Completed: May 26, 2026 (219 days early)
📅
120.9 days Total Age
⏱️
116.4d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547659
WO clone request.
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Sherry Reich
Created
Dec 1, 2025
Work Orders from this Case (3)
WO-01318174 (current) Canceled
Installation
Created: Dec 2, 2025
WO-01318187 Invoiced
Installation • Jeffrey Coles
Created: Dec 2, 2025 • Closed: Dec 7, 2025
WO-01318196 Canceled
Installation
Created: Dec 2, 2025
On Track
Canceled • 255 days old
🚨
Primary Delay 116.4 days stuck in "Ready for Release"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Ready for Release
116.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08/2025 RFosbury - Rick C completed on his own. Duplicate not needed.

12/03/2025 RFosbury - Dispatching to Jeffrey C to work with Rick C in Hagerstown

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following GIRAFFE WARMER number(s): GBW25431387SA,GBW25431388SA
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
"GEHC MIC Installation - 2 Giraffe Warmer

Timeline

📞
Case Linked Dec 1, 11:41 AM
Case Number: 00547659
Subject: WO clone request.
Status: Closed
⏳ 2.0 business days
📋
▶
3 Work Order Created Dec 2, 11:52 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Sherry Reich
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
📅
▶
3 Dispatch Scheduled Dec 3, 8:27 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20h 31m
⏳ 4.0 business days
🆕
Status: Entered by Rich Fosbury Dec 8, 4:00 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 7h, 0m
🚨 117.0 business days
🚫
Status: Canceled by Mandy Newman May 26, 12:22 PM
From: Ready for Release
To: Canceled
Duration in Previous: 168d 19h

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547659
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 2, 11:52 AM
Invoice #
N/A

Details