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WO-01318187 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERITUS MEDICAL CENTER INC — 11116 MEDICAL CAMPUS RD, HAGERSTOWN MD, 21742

Dec 2, 2025 → Dec 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Dec 7, 2025)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 3 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 7, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Dec 7 → Dec 7, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 2, 2025 Invoiced: Dec 7, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 2 Entered ▶ Running 0 0
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Dec 5 Scheduled ▶ Running 2 3
Dec 5 → Dec 7 Tech On Site ▶ Running 0 3
Dec 7 → Dec 7 Completed ▶ Running 0 3
Dispatch 14.5d
Coordinators 4.9d
Field Work 0.3d
Billing 0.4d
✓ SLA Met
Dispatch
14.5 days
Over SLA
Coordinators
4.9 days
Over SLA
Field Work
0.3 days
Billing
0.4 days
Created: Dec 2, 2025 Due: Dec 31, 2025 Completed: Dec 7, 2025 (24 days early)
📅
3.9 days Total Age
⏱️
14.5d in L2 Screening Longest Stage
🔄
10 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547659
WO clone request.
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maria Deleon
Owner
Sherry Reich
Created
Dec 1, 2025
Work Orders from this Case (3)
WO-01318174 Canceled
Installation
Created: Dec 2, 2025
WO-01318187 (current) Invoiced
Installation • Jeffrey Coles
Created: Dec 2, 2025 • Closed: Dec 7, 2025
WO-01318196 Canceled
Installation
Created: Dec 2, 2025
Completed with significant delays
Invoiced • 324 days old
🚨
Primary Delay 14.5 days stuck in "L2 Screening"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
14.5d / 1.0d SLA
L2 Review
1.7d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/03/2025 RFosbury - Dispatching to Jeffrey C to work with Rick C in Hagerstown

🔧 Work Performed
Installation of 3 omibeds
🔍 Technician Findings
Installation of 3 omibeds
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following GIRAFFE OMNIBED CARESTATION CS1 serial number(s): TAB25451002SA,TAB25451001SA,TAB25351060SA
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 3 Giraffe Omnibed

Timeline

📞
Case Linked Dec 1, 11:41 AM
Case Number: 00547659
Subject: WO clone request.
Status: Closed
⏳ 2.0 business days
📋
▶
3 Work Order Created Dec 2, 11:57 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Sherry Reich
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Dec 3, 8:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20h 31m
⏳ 3.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Dec 5, 4:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 8h
⏱️
3x Labor Added Dec 5, 5:14 PM
Type: Labor
Status: Open
Qty: 1, 7, 2
🚗
2x Travel Added Dec 5, 5:20 PM
Type: Travel
Status: Open
Qty: 83
⏳ 0.8 business days
✔️
▶
2 Status: Completed Dec 7, 12:11 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
⏱️
Labor Added Dec 10, 2:54 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 3:04 PM
From: Closed
To: L2 Screening
Duration in Previous: 3d 14h
🚨 15.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:40 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 1:15 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 31m, 0m
🚨 94.9 business days
🧾
Invoice Created May 18, 5:08 PM
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

📞
Case 00547659
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 4, 8:00 AM
Created
Dec 2, 11:57 AM
Invoice #
SM-250436

Work Details (6)

Name Type Status Qty Amount Date
WL-03028588 Labor Open 1 $100.00 Dec 5, 5:14 PM
WL-03028589 Labor Open 7 $190.00 Dec 5, 5:14 PM
WL-03028590 Labor Open 2 $100.00 Dec 5, 5:14 PM
WL-03028602 Travel Open 83 $0.00 Dec 5, 5:20 PM
WL-03028603 Travel Open 83 $0.00 Dec 5, 5:20 PM
WL-03033085 Labor Open 0.016666666666667 $38.00 Dec 10, 2:54 PM

Details