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WO-01318175 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger Pesiri Radiology — 6144 Route 25 A Fl Main, WADING RIVER NY, 11792

Dec 2, 2025 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (13 biz days early)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 2 → Feb 9, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Feb 9 Scheduled ▶ Running 46 46
Dispatch 0.7d
Coordinators 46.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.7 days
Over SLA
Coordinators
46.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 2, 2025 Due: Feb 28, 2026 Completed: Feb 9, 2026 (19 days early)
📅
46.9 days Total Age
⏱️
46.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
46.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 4, 2026
Visit 2 Feb 5, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547990
URGENT Philips WO Request
Closed
Affiniti 70 Ultrasound System Installed Product 108718327 - US424F1969
Priority
High
Origin
Email
Reason
New Case
Contact
Lisett Amador
Owner
Shelby Robinson
Created
Dec 2, 2025
Work Orders from this Case (3)
WO-01318172 Invoiced
Preventive Maintenance • Andre Samuda
Created: Dec 2, 2025 • Closed: Feb 9, 2026
WO-01318175 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Dec 2, 2025 • Closed: Feb 9, 2026
WO-01318176 Invoiced
Preventive Maintenance • Andre Samuda
Created: Dec 2, 2025 • Closed: Feb 9, 2026
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 46.2 days stuck in "Scheduled"
⏱️
Total Delay 46.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Scheduled
46.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RArnold -Dispatching to Andre for 02/04 @ 8am

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System Installed Product 108718312 - US424F1971
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Dec 2, 11:21 AM
Case Number: 00547990
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 2, 11:52 AM
Work Order: WO-01318175
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Dec 2, 5:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 5h 44m
🚨 46.7 business days
⏱️
▶
2 3x Labor Added Feb 9, 7:09 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 68d 13h, 0m
⏳ 3.0 business days
⏱️
Labor Added Feb 11, 4:08 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 4:16 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 9h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 23h 34m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Entered
Duration: 5.7 business hours (threshold: 4.0 business hours)
Exceeded by 1.7 business hours
Scheduled
Duration: 46.2 business days (threshold: 2.0 business days)
Exceeded by 44.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00547990
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 4, 8:00 AM
Created
Dec 2, 11:52 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03097372 Labor Open 2 $275.00 Feb 9, 7:09 AM
WL-03097373 Labor Open 2.5 $0.00 Feb 9, 7:09 AM
WL-03097374 Labor Open 0.25 $0.00 Feb 9, 7:09 AM
WL-03101525 Labor Open 0.016666666666667 $38.00 Feb 11, 4:08 PM

Details