2/12 KKelch scheduled per logged email from Esme. Email logged on WO-01318291
2/11/26 RBerry- Updated due date based on parts.
🔧Work Performed
Consulted with the customer and identified three units requiring transfer lock kit replacements: Unit 19, Unit 27, and Unit 29. Notified dispatch to open a supplemental work order before proceeding with the hardware replacements across all specified units. Upon completion, performed functional checks on each unit; all passed without issue and were returned to service. Noted cosmetic damage to the covers of Unit 19, though the damage is superficial and does not impact operational safety or performance.
🔍Technician Findings
Unit needs a transfer lock kit replacement
⚠️Problem Description
Q-00031251
qty 2
639007000021
trans lock pin kit
Customer would like to have these installed.
SN TBD while onsite. https://www.ebiotrack.com/workorder.php?wo=70065
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: Stryker stair chair PM quote
Completed Feb 12, 2026
From: logistics@shurmed.com
To: kaitlyn.kelch@emsar.com, aperry@emsar.com
The 23rd works perfectly.
Esme RuizLogistics SupervisorShurmed EMS LLC.12000 Network BLVD STE 410San Antonio, Tx 78249E-mail: logistics@shurmed.comOffice Main Line: 210-432-8800Office Fax: 210-432-8801Office Cell: 210-306-8216NOTICE: This communication, including any attachments, contains confidential information that may be privileged. The information is intended only for the use of the individual(s) or entity to wh
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 24, 2025
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: logistics@shurmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318291Location: ShurMed EMS - Network Blvd.Address: 12000 Network Blvd., Ste. 410 San Antonio, TX 78249Device: Problem Description: Q-00031251
qty 2
639007000021
trans lock pin kit
Cu
📅
WO-01318291 - Repair - San Antonio - ShurMed EMS - Network Blvd.
Feb 23, 2026 10:00am – 3:00pm
Work Order: WO-01318291
Account: ShurMed EMS
Customer Case Number:
Location: ShurMed EMS - Network Blvd.
Address: 12000 Network Blvd., Ste. 410, San Antonio, TX 78249
Manufacturer:
Model #:
Serial #:
Contact Name: Esme Ruiz
Contact Phone: 2104328800
Contact Email: logistics@shurmed.com
Due Date:
Timeline
📞
Case Linked Nov 21, 12:28 PM
Case Number:00545926
Subject:L2 review
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Dec 2, 2:35 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 2, 2:40 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
🚨48.0 business days
📅
Status: Ready for Scheduling by Melissa BarrettFeb 10, 1:00 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:69d 22h
👷
▶
2
Technician Assigned Feb 10, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 23m
🔩
2x Parts Added Feb 10, 2:59 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 12, 2:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-23T15:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Anthony WirthFeb 23, 11:12 AM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 20h
⏱️
Labor Added Feb 23, 12:50 PM
Type:Labor
Status:Open
Qty:1
✔️
▶
2
Status: Completed Feb 23, 2:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:3m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 26, 11:08 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:4m, 0m
⏳2.9 business days
🧾
Invoice Created Mar 2, 7:06 AM
Invoice Number:SM-254960
Bottlenecks
Awaiting Parts
Duration: 47.5 business days (threshold: 3.0 business days)
Exceeded by 44.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)