Unit arrived into Depot.
Hot swap sent to site -
Burdick - ELI 280
ASSET ID #: 13367800
SERIAL #: 123320000097
Outbound 1Z01E3E70393690510
Delivered 1/7/2026
Expected back for repair:
Burdick - ELI 280
Asset ID#: 13095099
S/N: 122110000076
Return: 1Z01E3E79093953126
Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Unit arrived in Depot. Unit arrived with power cable, AM12 and Lead Wires. Unit will need clips and WiFi Antenna to complete Hotswap.
⚠️Problem Description
Work Order #98306
EKG Machine- It's not staying charged and not registering the leads
Burdick - ELI 280
Asset ID#: 13095099
S/N: 122110000076
https://www.ebiotrack.com/workorder.php?wo=70147
To: corinne.lawshea@oakstreethealth.com; kala.garner@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79093953126.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01318831
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible
To: kala.garner@oakstreethealth.com; corinne.lawshea@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79093953126.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01318831
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible
To: kala.garner@oakstreethealth.com; corinne.lawshea@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79093953126.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01318831
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 2, 2026
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318831Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Work Order #98306
Work Order Descri
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 26, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318831Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Work Order #98306
Work Order Descri
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318831Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Work Order #98306
Work Order Descri
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318831Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Work Order #98306
Work Order Descri
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: kala.garner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318831Location: Oak Street Health - Southeast RaleighAddress: 3416 Poole Road, Suite 120 Raleigh, NC 27610Device: Problem Description: Work Order #98306
Work Order Descri
Timeline
📞
Case Linked Oct 2, 11:37 AM
Case Number:00532447
Subject:Oak Street Health - 48 Hour - 98306: New Work Order Assigned
Status:Closed
🚨46.0 business days
📋
▶
3
Work Order Created Dec 4, 3:51 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086267
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨23.0 business days
📦
▶
3
Parts Requested Jan 5, 1:54 PM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:31d 22h
🚨16.0 business days
⏸️
Status: On Hold by Ryan SchwochowJan 26, 11:33 AM
From:Reschedule
To:On Hold
Duration in Previous:20d 21h
🚨31.0 business days
👷
▶
2
Technician Assigned Mar 9, 9:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold, Assigned
To:Assigned, Tech On Site
Duration in Previous:41d 21h, 0m
⏱️
▶
2
Labor Added Mar 9, 10:02 AM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Klein
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:18m, 0m
📄
Status: Ready to Bill by Diane PattonMar 9, 7:12 PM
From:Closed
To:Ready to Bill
Duration in Previous:9h 9m
🚨17.6 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:30 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:22d 22h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Awaiting Parts
Duration: 22.4 business days (threshold: 3.0 business days)
Exceeded by 19.4 business days
Reschedule
Duration: 15.6 business days (threshold: 2.0 business days)
Exceeded by 13.6 business days
Ready to Bill
Duration: 17.1 business days (threshold: 1.0 business days)