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WO-01356068 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Southeast Raleigh — 3416 Poole Road, Suite 120, Raleigh NC, 27610

Mar 9, 2026 → Mar 10, 2026

✅ Completed
PC Per client agreement
Target: Mar 23, 2026
🕐 Clock stopped: Completed (Mar 10)
✓ SLA Met (13d early)
Coordinators 2.0d
Field Work 0.1d
Billing 16.1d
✓ SLA Met
Coordinators
2.0 days
Over SLA
Field Work
0.1 days
Billing
16.1 days
Over SLA
Created: Mar 9, 2026 Due: Mar 23, 2026 Completed: Mar 10, 2026 (13 days early)
📅
2.0 days Total Age
⏱️
16.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
17.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00532447
Oak Street Health - 48 Hour - 98306: New Work Order Assigned
Closed
Work Order #98306 Work Order Description: EKG Machine- It's not staying charged and not registering the leads
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kala Garner
Owner
Virtual Tech
Created
Oct 2, 2025
Work Orders from this Case (3)
WO-01307484 Invoiced
Virtual Tech - Field Repair • Christopher Morning
Created: Oct 2, 2025 • Closed: Dec 19, 2025
WO-01318831 Invoiced
SWAPOUT • Samuel A Klein
Created: Dec 4, 2025 • Closed: Mar 9, 2026
WO-01356068 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Mar 9, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 66 days old
🚨
Primary Delay 16.0 days stuck in "Ready to Bill"
⏱️
Total Delay 17.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
16.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned device externals Cleared stored ePHI Visual Inspection; Passed AM12 Condition; Good (S/N:______123150002494 ______) Battery Date Code = ___2025____ Battery Test - No Load - (> 12.5VDC) = ___12.88____VDC Battery Test - 10Ω25W - (>11.7VDC) after 10 sec = ____12.43___VDC Current Test - Power OFF - (< 250uA) = ___113.64____uA Current Test - Power ON - (< 1.1A) = ___0.53____A Current Test - Charging voltage (13.0 - 14.7 VDC) = ___13.64____VDC Touchscreen Calibrated Date/Time; Updated Auto Test; Passed Writer Test; Passed Printhead in good condition, cleaned, Que verified Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed Lead-off Warning; Verified Noise Test; Passed Electrical Safety Test; Passed Enclosure Leakage Current measured >300µA; Passed Patient Leakage Current measured >10µA; Passed PM Completed
🔍 Technician Findings
Was not able to duplicate issue. AM12 was able to connect to device and record readings. Lead wires provided with unit are in good working condition. Unit did not come with clips and will need to be added to lead wires. Unit will also need: 1 x 3600-016 1 x 715006 1 x RPC260 1 x 9100-026-01
⚠️ Problem Description
Work Order #98306 EKG Machine- It's not staying charged and not registering the leads Burdick - ELI 280 Asset ID#: 13095099 S/N: 122110000076 https://www.ebiotrack.com/workorder.php?wo=72257
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Oct 2, 11:37 AM
Case Number: 00532447
Subject: Oak Street Health - 48 Hour - 98306: New Work Order Assigned
Status: Closed
🚨 113.0 business days
📋
2 Work Order Created Mar 9, 9:48 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Tech On Site
To: Assigned
Duration in Previous: 0m
🔧
Status: Tech On Site by Samuel Klein Mar 10, 8:09 AM
From: Assigned
To: Tech On Site
Duration in Previous: 22h 21m
🔩
6x Parts Added Mar 10, 8:18 AM
Type: Parts, Labor
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Mar 10, 8:52 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 43m, 0m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 11:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
🚨 16.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21d 5h
🧾
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

📞
Case 00532447
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Mar 9, 9:48 AM
Invoice #
SM-258111

Work Details (6)

Name Type Status Qty Amount Date
WL-03136891 Parts Open 1 $41.85 Mar 10, 8:18 AM
WL-03136892 Parts Open 1 $41.85 Mar 10, 8:18 AM
WL-03136893 Parts Open 1 $57.90 Mar 10, 8:18 AM
WL-03136894 Parts Open 1 $40.49 Mar 10, 8:18 AM
WL-03136895 Labor Open 1 $122.57 Mar 10, 8:18 AM
WL-03136896 Labor Open 1 $122.57 Mar 10, 8:18 AM

Details