L2 review - EMS. Waiting for response from Sale and L2.
Closed
Q-00031395
We need to schedule a technician out as soon as possible.
I have four stretchers that need inspection/ repair.
Unit 1-
20F006311
Issues with battery recognition/ raising and lowering of unit/ button responsiveness.
Not raising and lowering fully.
The technician will need to evaluate the unit and confirm if parts are needed for repairs.
Possible parts needed
2 buttons, 2183115
2 back housings, 2391130
1 Actuator harness (LVDT) p/n
2183121
1 T/C Sensor, p/n 2183111
Only parts needed will be billed.
Unit 2 –
20F006308
Issues with raising and lowering of unit/ button responsiveness
Trendelenburg bolts and seating of bar.
The technician will need to evaluate the unit and confirm if parts are needed for repairs.
Possible parts needed
2 buttons, 2183115
2 back housings, 2391130
Use same harness and T/C sensor
to test cot.
Only parts needed will be billed.
Unit 3-
SN090641235
New installation of mounted arm rest. We have replacement arm bar.. just needs installation and removal .
Our new physical address is:
1900 Crosspoint Ave
77054
12/22 KHardison - Cancelling per customer request.
⚠️Problem Description
Q-00031395
2 Of 3
We need to schedule a technician out as soon as possible.
I have 3 stretchers that need inspection/ repair.
Unit 2 –
20F006308
Issues with raising and lowering of unit/ button responsiveness
Trendelenburg bolts and seating of bar.
The technician will need to evaluate the unit and confirm if parts are needed for repairs.
Possible parts needed
2 buttons, 2183115
2 back housings, 2391130
Use same harness and T/C sensor
to test cot.
Only parts needed will be billed.
📄Description
Ferno Power X1 Power Cot
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: lonnie.hernandez@orionems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324063Location: ORION EMSAddress: 1900 Crosspoint Ave Houston, TX 77054Device: Power X1 20F-006308Problem Description: Q-00031395
2 Of 3
We need to schedule a technician out
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: lonnie.hernandez@orionems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324063Location: ORION EMSAddress: 1900 Crosspoint Ave Houston, TX 77054Device: Power X1 20F-006308Problem Description: Q-00031395
2 Of 3
We need to schedule a technician out
Case #00547679 – L2 review - EMS. Waiting for response from Sale and L2.
Status: Closed | Priority: Standard
Q-00031395
We need to schedule a technician out as soon as possible.
I have four stretchers that need inspection/ repair.
Unit 1-
20F006311
Issues with battery recognition/ raising and lowering of unit/ button responsiveness.
Not raising and lowering fully.
The technician will need
💬Case Comment
Internal Dec 5, 2025 11:04am
Lonnie called in and asked to remove unit 4
Unit 4 -
SN080239136- Manual Styker
Could you check you records and see if EMSAR has serviced this stretcher for ORION EMS previously.
I feel like y’all have come out and inspected it previously and found no issue.
Field staffers are still complaining of it sticking.. Not raising and lowering fully.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
Timeline
📞
Case Linked Dec 1, 11:56 AM
Case Number:00547679
Subject:L2 review - EMS. Waiting for response from Sale and L2.
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Dec 5, 12:13 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 5, 12:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7m
🚨11.0 business days
🆕
Status: Entered by Kaitlyn KelchDec 19, 1:07 PM
From:Awaiting Parts
To:Entered
Duration in Previous:14d 0h
⏳1.9 business days
🚫
Status: Canceled by Kimberly HardisonDec 22, 7:19 AM
From:Entered
To:Canceled
Duration in Previous:2d 18h
Bottlenecks
Awaiting Parts
Duration: 10.8 business days (threshold: 3.0 business days)
Exceeded by 7.8 business days
Entered
Duration: 1.7 business days (threshold: 4.0 business hours)