Oak Street Health - 48 Hour - 125726: New Work Order Assigned
Closed
Work Order #125726
Work Order Description:
RetinaVue is not working again...this is the 6th one we've had to replace since July. Requesting a new one. These refurbished ones do not work for more than a few weeks and it impact our ability to take care of our patients. The machine will not locate the eye and keeps saying dirty lens, even though it's been cleaned multiple times.
Hot swap sent to site:
Welch Allyn - RV700B - RetinaVue 700 Imager
SERIAL #: (21)700222210201
ASSET ID#: 13210591
Shipment Tracking Number 1Z01E3E70393016490
Delivered: 12/10/2025
Expected back for repair
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13172929
S/N: 700333220149
RMA Tracking Number
1Z01E3E79091269101
___
Original device received back from site :
Welch Allyn - RV700B - RetinaVue 700 Imager
SERIAL #: (21)700222210201
ASSET ID#: 13210591
🔍Technician Findings
Hot swap requested
⚠️Problem Description
Work Order #125726
RetinaVue is not working again...this is the 6th one we've had to replace since July. Requesting a new one. These refurbished ones do not work for more than a few weeks and it impact our ability to take care of our patients. The machine will not locate the eye and keeps saying dirty lens, even though it's been cleaned multiple times.
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13172929
S/N: 700333220149
https://www.ebiotrack.com/workorder.php?wo=70202
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
To: nikki.wilson@oakstreethealth.com; morgan.doherty@mckesson.com; karen.wnek@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79091269101.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01324296
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the proces
To: nikki.wilson@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79091269101.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01324296
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: nikki.wilson@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324296Location: Oak Street Health - Toledo Northside, OHAddress: 553 E. Manhattan Blvd. Toledo, OH 43608Device: Problem Description: Work Order #125726
Work Order Descrip
Timeline
📞
Case Linked Dec 8, 10:02 AM
Case Number:00549672
Subject:Oak Street Health - 48 Hour - 125726: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Dec 8, 12:11 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086405
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⏳2.0 business days
📦
▶
3
Parts Requested Dec 9, 12:55 PM
Parts Requested → 2x Parts Added → Status: Reschedule