Oak Street Health - 48 Hour - 125726: New Work Order Assigned
Closed
Work Order #125726
Work Order Description:
RetinaVue is not working again...this is the 6th one we've had to replace since July. Requesting a new one. These refurbished ones do not work for more than a few weeks and it impact our ability to take care of our patients. The machine will not locate the eye and keeps saying dirty lens, even though it's been cleaned multiple times.
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Could not duplicate reported issues - Suggest user disables the dirty lens alerts settings and try different techniques
⚠️Problem Description
RetinaVue is not working again...this is the 6th one we've had to replace since July. Requesting a new one. These refurbished ones do not work for more than a few weeks and it impact our ability to take care of our patients. The machine will not locate the eye and keeps saying dirty lens, even though it's been cleaned multiple times.
Welch Allyn - RV700B - RetinaVue 700 Imager
SERIAL #: (21)700222210201
ASSET ID#: 13210591 https://www.ebiotrack.com/workorder.php?wo=71899
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Dec 8, 10:02 AM
Case Number:00549672
Subject:Oak Street Health - 48 Hour - 125726: New Work Order Assigned
Status:Closed
🚨53.0 business days
📋
▶
4
Work Order Created Feb 24, 9:26 AM
Work Order Created → Status: Assigned → 5x Parts Added → Status: Closed
👷
Status: Assigned by Ryan Schwochow
From:Closed
To:Assigned
Duration in Previous:0m
🔩
5x Parts Added
Type:Parts, Labor, Expenses
Status:Open
Qty:1
🏁
Status: Closed by Ryan Schwochow
From:Assigned
To:Closed
Duration in Previous:4m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 25, 11:55 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 2h
⏳3.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 1h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)