Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324319 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Hilda Moreno — 4970 N Expressway, Ste B,, Brownsville TX, 78526-4268

Dec 8, 2025 → Jan 2, 2026

✅ Completed
P4 4 business days from creation
Target: Dec 12, 2025
🕐 Clock stopped: Canceled (Jan 2)
✗ SLA Missed (21d late)
Dispatch 0.0d
✗ SLA Missed
Dispatch
0.0 days
Created: Dec 8, 2025 Due: Dec 12, 2025 Completed: Jan 2, 2026 (20 days late)
📅
19.7 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549617
Midmark Service Request Dispatch Authorization - WO-00135924
Closed
Zone 4 MGIV Wireless to wired conversion This will be Zone 4 Dispatch to the EMSAR Inc, CORPUS CHRISTI, TX location. It is approx. 5 hours round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hilda Moreno
Owner
Jessica Sells
Created
Dec 8, 2025
Work Orders from this Case (2)
WO-01324317 Invoiced
Repair • Curtis Sprague
Created: Dec 8, 2025 • Closed: Dec 19, 2025
WO-01324319 (current) Canceled
Repair
Created: Dec 8, 2025
On Track
Canceled • 157 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
created by mistake
⚠️ Problem Description
Zone 4 MGIV Wireless to wired conversion This will be Zone 4 Dispatch to the EMSAR Inc, CORPUS CHRISTI, TX location. It is approx. 5 hours round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 742510 002-10050-03 1.00000 Ship Exchanged Open 742510 002-10369-00 1.00000
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Dec 8, 8:33 AM
Case Number: 00549617
Subject: Midmark Service Request Dispatch Authorization - WO-00135924
Status: Closed
📋
▶
2 Work Order Created Dec 8, 1:07 PM
Work Order Created → Status: Canceled
🚫
Status: Canceled by Jessica Sells
From: Entered
To: Canceled
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00549617
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P4
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 8, 1:07 PM
Invoice #
N/A

Details