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WO-01324802 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMEN & INFANTS HOSPITAL — 101 DUDLEY ST, PROVIDENCE RI, 02905

Dec 10, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 57 biz days
Paused: 21 biz days
🕐 Clock stopped: Tech Off Site (Apr 3, 2026)
▶ Clock Running
Status: Created
Dec 10 → Dec 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 15, 2026
21 business days (not counted)
48d
▶ Clock Running
Status: Assigned
Jan 15 → Mar 26, 2026
48 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 3, 2026
6 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 10, 2025 Tech Off Site: Apr 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 15 Created ▶ Running 3 3
Dec 15 → Jan 15 Ready for Release ⏸ Paused 21 —
Jan 15 → Mar 26 Assigned ▶ Running 48 51
Mar 26 → Apr 3 Scheduled ▶ Running 6 57
Apr 3 → Apr 3 Tech On Site ▶ Running 0 57
Dispatch 3.8d
Holding 21.8d (excluded)
Coordinators 55.5d
Field Work 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
3.8 days
Over SLA
Holding (excluded from total)
21.8 days
Coordinators
55.5 days
Over SLA
Field Work
0.0 days
Billing
1.9 days
Created: Dec 10, 2025 Due: Apr 27, 2026 Completed: Apr 3, 2026 (24 days early)
📅
78.8 days Total Age
⏱️
48.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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Case #00550514
GE FMI 32097 - Women & Infants
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pierre Johnson
Owner
Jessica Sells
Created
Dec 10, 2025
Work Orders from this Case (26)
WO-01324785 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324787 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324788 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324789 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324790 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324791 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324793 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324794 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324797 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324798 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324799 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324800 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324801 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324802 (current) Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324803 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324805 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324806 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324808 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324809 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324810 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324811 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324812 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324813 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324814 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324815 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324816 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 248 days old
🚨
Primary Delay 48.5 days stuck in "Assigned"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.8d / 0.5d SLA
Ready for Release
21.8d
Assigned
48.5d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/26/2026 mklose, FSE Joseph spoke with Andrew. Andrew is completiing inhouse. dispatch to Joseph to send LU Forms to be signed 03/23/2026 mklose sent email to Adnrew asking for Joseph to come complete a couple over next few weeks to finish remedidation. .. 02/16/2026 mklose Andrew adv high census, unable to complete at this time ?. 02/16/2026 mklose email POC offer Joseph Feb 23rd 01/15/2026 Mklose rcvd email from POC, confirm Joseph to start tuesday, thursday and Friday as needed to complete all devices. Assign to Joseph, dispatch on demand. 01/14/2026 MHamersley - called 401-430-3025, spoke to Pierre, offering Jan 20-23 for FSE to be onsite if confirmed; sent f/u emails ... 12/18/2025 MHamersley - called 401-430-3025, Pierre Johnson, no answer; sent emails: pierre.johnson@intelashealth.com & TWeissberg@CareNE.org
🔧 Work Performed
FMI 32097 Refused – Customer Refused FMI - Customer will be completing FMI as each device comes up for its PM.
🔍 Technician Findings
FMI 32097 Refused – Customer Refused FMI - Customer will be completing FMI as each device comes up for its PM.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 10, 9:51 AM
Case Number: 00550514
Subject: GE FMI 32097 - Women & Infants
Status: Closed
📋
Work Order Created Dec 10, 12:42 PM
Work Order: WO-01324802
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 4d 23h
🚨 22.0 business days
👷
▶
2 Technician Assigned Jan 15, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 31d 2h
🚨 49.0 business days
🗓️
▶
2 Status: Scheduled Mar 26, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-03T13:00:00.000+0000
⚠️ 7.0 business days
🔧
▶
3 Status: Tech On Site Apr 3, 2:50 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
⏱️
Labor Added Apr 6, 12:31 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 6, 12:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 46m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Apr 7, 5:28 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h
⚠️ 9.8 business days
🧾
Invoice Created Apr 20, 1:47 PM
Invoice Number: SM-258486

Bottlenecks

Entered
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Assigned
Duration: 48.5 business days (threshold: 4.0 business hours)
Exceeded by 48.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

📞
Case 00550514
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Apr 3, 9:00 AM
Created
Dec 10, 12:42 PM
Invoice #
SM-258486

Work Details (2)

Name Type Status Qty Amount Date
WL-03172782 Labor Open 0.5 $100.00 Apr 3, 2:51 PM
WL-03174475 Labor Open 0.016666666666667 $38.00 Apr 6, 12:31 PM

Details