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WO-01324813 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMEN & INFANTS HOSPITAL — 101 DUDLEY ST, PROVIDENCE RI, 02905

Dec 10, 2025 → Apr 3, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Tech Off Site (Apr 3)
⏸ 31d excluded (parts wait + holding)
✓ SLA Met (24d early)
Dispatch 3.7d
Holding 23.8d (excluded)
Coordinators 57.5d
Field Work 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
3.7 days
Over SLA
Holding (excluded from total)
23.8 days
Coordinators
57.5 days
Over SLA
Field Work
0.0 days
Billing
1.9 days
Created: Dec 10, 2025 Due: Apr 27, 2026 Completed: Apr 3, 2026 (24 days early)
📅
82.7 days Total Age
⏱️
50.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
58.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00550514
GE FMI 32097 - Women & Infants
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pierre Johnson
Owner
Jessica Sells
Created
Dec 10, 2025
Work Orders from this Case (26)
WO-01324785 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324787 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324788 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324789 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324790 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324791 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324793 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324794 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324797 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324798 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324799 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324800 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324801 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324802 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324803 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324805 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324806 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324808 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324809 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324810 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324811 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324812 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 22, 2026
WO-01324813 (current) Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324814 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
WO-01324815 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Jan 20, 2026
WO-01324816 Invoiced
FCO • Joseph Nuovo
Created: Dec 10, 2025 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 50.5 days stuck in "Assigned"
⏱️
Total Delay 58.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.7d / 0.5d SLA
Ready for Release
23.8d
Assigned
50.5d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/26/2026 mklose, FSE Joseph spoke with Andrew. Andrew is completiing inhouse. dispatch to Joseph to send LU Forms to be signed 03/23/2026 mklose sent email to Adnrew asking for Joseph to come complete a couple over next few weeks to finish remedidation. .. 02/16/2026 mklose Andrew adv high census, unable to complete at this time ?. 02/16/2026 mklose email POC offer Joseph Feb 23rd 01/15/2026 Mklose rcvd email from POC, confirm Joseph to start tuesday, thursday and Friday as needed to complete all devices. Assign to Joseph, dispatch on demand. 01/14/2026 MHamersley - called 401-430-3025, spoke to Pierre, offering Jan 20-23 for FSE to be onsite if confirmed; sent f/u emails ... 12/18/2025 MHamersley - called 401-430-3025, Pierre Johnson, no answer; sent emails: pierre.johnson@intelashealth.com & TWeissberg@CareNE.org
🔧 Work Performed
FMI 32097 Refused – Customer Refused FMI - Customer will be completing FMI as each device comes up for its PM.
🔍 Technician Findings
FMI 32097 Refused – Customer Refused FMI - Customer will be completing FMI as each device comes up for its PM.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 10, 9:51 AM
Case Number: 00550514
Subject: GE FMI 32097 - Women & Infants
Status: Closed
📋
Work Order Created Dec 10, 1:01 PM
Work Order: WO-01324813
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 4d 23h
🚨 24.0 business days
👷
▶
2 Status: Assigned Jan 15, 3:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Megan Klose
Technician: Joseph Nuovo
🚨 51.0 business days
🗓️
▶
2 Status: Scheduled Mar 26, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-03T12:00:00.000+0000
⚠️ 7.0 business days
🔧
▶
3 Status: Tech On Site Apr 3, 2:37 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 6, 12:33 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 47m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Apr 7, 5:28 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h
⚠️ 9.8 business days
🧾
Invoice Created Apr 20, 1:48 PM
Invoice Number: SM-258486

Bottlenecks

Entered
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Assigned
Duration: 50.5 business days (threshold: 4.0 business hours)
Exceeded by 50.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

📞
Case 00550514
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Apr 3, 8:00 AM
Created
Dec 10, 1:01 PM
Invoice #
SM-258486

Work Details (2)

Name Type Status Qty Amount Date
WL-03172731 Labor Open 0.5 $100.00 Apr 3, 2:38 PM
WL-03174481 Labor Open 0.016666666666667 $38.00 Apr 6, 12:33 PM

Details