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← WO Overview

WO-01324931 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Randolph Animal Hospital — 1435 Zoo Pkwy, Asheboro NC, 27205

Dec 10, 2025 → Dec 16, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 16, 2025
🕐 Clock stopped: Completed (Dec 16)
✓ SLA Met
Dispatch 0.0d
Coordinators 5.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 10, 2025 Due: Dec 16, 2025 Completed: Dec 16, 2025 (on time)
📅
4.2 days Total Age
⏱️
11.3d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00550705
Midmark Service Request Dispatch Authorization - WO-00136943
Closed
Zone 1 NWD 0403PEN005 Moves slowly. Canis major scale not working. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cameron Owens
Owner
Jessica Sells
Created
Dec 10, 2025
Work Orders from this Case (3)
WO-01324929 Invoiced
Repair • Todd Fogiel
Created: Dec 10, 2025 • Closed: Dec 24, 2025
WO-01324931 (current) Invoiced
Repair • Todd Fogiel
Created: Dec 10, 2025 • Closed: Dec 16, 2025
WO-01324933 Invoiced
Repair • Christopher Morning
Created: Dec 10, 2025 • Closed: Dec 24, 2025
Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 11.3 days stuck in "07e-Partial Project"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
07e-Partial Project
11.3d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19 NSuarez awaiting on both child WO to be closed.

12/11 MOwens Called and spoke to Cameron Owens. She said next Tuesday 12/16 works the best because they don't have any dental procedures scheduled so he can have access to the VetPro unit along with the 2 other pieces of equipment to look at. His arrival time would be between 9-10am.

🔧 Work Performed
Opened up cover. Found bolts missing from pcb board mount. Foot pedal cable loose Seated connector Table moves but slowly No debri Midmark suggests it is the actuator failing. No replacement column available Unit is obsolete
🔍 Technician Findings
Unit located Foot pedal inoperable
⚠️ Problem Description
Zone 1 NWD 0403PEN005 Moves slowly. Canis major scale not working. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. Ship Exchanged Open 743328 002-1105-00 1.00000
📄 Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)

Timeline

📞
Case Linked Dec 10, 3:30 PM
Case Number: 00550705
Subject: Midmark Service Request Dispatch Authorization - WO-00136943
Status: Closed
📋
Work Order Created Dec 10, 5:08 PM
Work Order: WO-01324931
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Dec 10, 5:15 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
📅
▶
3 Dispatch Scheduled Dec 11, 9:56 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Todd Fogiel
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 41m
⏳ 4.0 business days
✔️
▶
2 Status: Completed Dec 16, 2:55 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 62
🏁
Status: Closed by Todd Fogiel Dec 16, 3:04 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Dec 19, 4:55 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 1h
🚨 11.9 business days
📄
▶
4 Status: Ready to Bill Jan 5, 1:53 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-250496

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00550705
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Todd Fogiel
Scheduled
Dec 16, 9:15 AM
Created
Dec 10, 5:08 PM
Invoice #
SM-250496

Work Details (3)

Name Type Status Qty Amount Date
WL-03039438 Labor Open 1 $0.00 Dec 16, 2:57 PM
WL-03039439 Travel Open 62 $110.00 Dec 16, 2:57 PM
WL-03039440 Labor Open 1 $110.00 Dec 16, 2:57 PM

Details