Midmark Service Request Dispatch Authorization - WO-00136943
Closed
Zone 1
NWD 0403PEN005 Moves slowly. Canis major scale not working.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
12/18/25 RBerry- Received confirmation from Cameron Owens to schedule for 12/24/25 with arrival time between 8-10AM. States site closes at 12PM. See logged email.
12/18/25 RBerry- Spoke with MBateman on teams call, states to give to Christopher Morning for 12/24/25. Arrival time between 8-10AM due to Todd being on OOO that week. Reassigned to Christopher Morning.
12/18/25 RBerry- Emailed Cameron Owens to schedule for 12/24/25 with arrival time between 8-10AM. Waiting for confirmation. See logged email.
12/18/25 RBerry- Spoke with receptionist, states that Cameron Owens is currently in a meeting. Advised I will reach out to her via email to schedule.
12/18/25 RBerry- Updated due date based on parts.
12/17/2025jsells
Ship To Name: Randolph Animal Hospital
Ship To Address: 1435 Zoo Pkwy
Ship To City/State: Asheboro, NC 27205-7001
Waybill (Tracking #): 1ZE444250372774224
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-1498-00 SERIAL #: DESCRIPTION: KIT, STANDARD SCALER TUBING REPLACEMENT
12/11 MOwens Called and spoke to Cameron Owens. She said next Tuesday 12/16 works the best because they don't have any dental procedures scheduled so he can have access to the VetPro unit along with the 2 other pieces of equipment to look at. His arrival time would be between 9-10am.
🔧Work Performed
Found short in scaler tubing
Parts ordered
12-24-25 CTM - Performed repair on VETPRO 1000 series scaler .By replacing standard scaler tubing . Tested PASS . Notified POC Cameron Owens of findings and completion.
🔍Technician Findings
Unit located
Scaler not working
12-24-25 CTM - Perform repair on VETPRO 1000 series scaler . Notify POC Cameron Owens of findings and completion.
⚠️Problem Description
Zone 1
VETPRO 1000 W/SCALER AND FIBER OPTICS
NWD 0403PEN005 Moves slowly. Canis major scale not working.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
Ship Exchanged Open 743328 002-1105-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: EMSAR Request for service at Randolph Animal Hospital (Email to schedule service)
Completed Dec 18, 2025
From: cowens@unitedvetcare.com
To: rhea.berry@emsar.com
That date works well for us. We do close at 12pm that day due to the holiday, so your time window should work for us.
I will be your point of contact and will be here that day.
Thank you!
Cameron OwensAnimal Hospital RandolphHospital ManagerFrom: Rhea Berry <rhea.berry@emsar.com>Sent: Thursday, December 18, 2025 11:47 AMTo: Cameron Owens <cowens@unitedvetcare.com>Cc: mowens@emsar.com <mowens@emsar.com>Subject: EMSAR Request for servi
📧
Email: EMSAR Request for service at Randolph Animal Hospital (Email to schedule service)
Completed Dec 18, 2025
To: cowens@unitedvetcare.com
CC: mowens@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Randolph Animal Hospital (Email to schedule service)
Body:
Hi Cameron Owens,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repair on your dental equipment.
Here’s the location information we have on file:
Location:
Randolph Animal Hospital
1435 Zoo Pkwy
Asheboro, NC 27205
Contact:
Cameron Owens
336.625.6822
We curr
📋
Outbound to +13366256822
Completed Dec 18, 2025
12/18/25 RBerry- Spoke with receptionist, states that Cameron Owens is currently in a meeting. Advised I will reach out to her via email to schedule.
Dec 18, 2025 12:17pm
@Matthew Bateman @Rhea Berry
Do not schedule this for Christmas Eve. I am unavailable