FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay61.5 days stuck in "Ready for Release"
⏱️
Total Delay10.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.9d / 1.0d SLA
Ready for Release
61.5d
Scheduled
3.4d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Completed
2.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
0.5d
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/24/2026: ARoosa - Recvd. email from Orlyndo Nogra stating devices are confirmed to please schedule a tech. to perform the recall...03/20/2026: ARoosa - Called 469) 328-8586, Orlyndo Nogra, call was disconnected after I was asked to state my name and reason for calling by an automated system was unable to leave message will try emailing orlyndo.nogra@bswhealth.org... 02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
The screw was properly tightened, and no visible damage was observed on the heated door.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01326571 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - FRISCO - BAYLOR SCOTT & WHITE MEDICAL CENTER CENTENNIAL
Mar 29, 2026 8:00pm – 8:00pm
Work Order: WO-01326571
Account: GE Healthcare FMI
Customer Case Number: 1-556733872583
Location: BAYLOR SCOTT & WHITE MEDICAL CENTER CENTENNIAL
Address: 12505 LEBANON RD, FRISCO, TX 75035
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23110020SA
Contact Name: Orlyndo
PDF
TAB23110020SA COMPLETION REPORT
Apr 2, 2026
JPG
TAB23110020SA SCREW
Apr 2, 2026
Timeline
📞
Case Linked Dec 15, 10:29 AM
Case Number:00551652
Subject:GE FMI 32097 - Baylor Scott
Status:Closed
📋
▶
2
Work Order Created Dec 15, 11:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
✅
Status: Ready for Release by Erin MartinDec 23, 3:19 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:8d 3h
🚨62.0 business days
📅
Status: Ready for Scheduling by Angela RoosaMar 24, 10:26 AM