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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326577 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE MEDICAL CENTER CENTENNIAL — 12505 LEBANON RD, FRISCO TX, 75035

Dec 15, 2025 → Apr 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (14 biz days early)
Active: 16 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 23, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Mar 24, 2026
61 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 7 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 7, 2026
9 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 15, 2025 Completed: Apr 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 23 Ready for Scheduling ▶ Running 6 6
Dec 23 → Mar 24 Ready for Release ⏸ Paused 61 —
Mar 24 → Mar 25 Ready for Scheduling ▶ Running 1 7
Mar 25 → Apr 7 Scheduled ▶ Running 9 16
Apr 7 → Apr 7 Tech On Site ▶ Running 0 16
Dispatch 0.0d
Holding 61.5d (excluded)
Coordinators 18.3d
Field Work 0.6d
Billing 29.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
61.5 days
Coordinators
18.3 days
Over SLA
Field Work
0.6 days
Billing
29.2 days
Over SLA
Created: Dec 15, 2025 Due: Apr 27, 2026 Completed: Apr 7, 2026 (20 days early)
📅
77.9 days Total Age
⏱️
61.5d in Ready for Release Longest Stage
🔄
23 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551652
GE FMI 32097 - Baylor Scott
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Orlyndo Nogra
Owner
Shelby Robinson
Created
Dec 15, 2025
Work Orders from this Case (8)
WO-01326571 Invoiced
FCO • Patrick Jean
Created: Dec 15, 2025 • Closed: Apr 4, 2026
WO-01326572 Invoiced
FCO • Patrick Jean
Created: Dec 15, 2025 • Closed: Apr 7, 2026
WO-01326575 Invoiced
FCO • Patrick Jean
Created: Dec 15, 2025 • Closed: Apr 7, 2026
WO-01326576 Invoiced
FCO • Patrick Jean
Created: Dec 15, 2025 • Closed: Apr 4, 2026
WO-01326577 (current) Invoiced
FCO • Patrick Jean
Created: Dec 15, 2025 • Closed: Apr 7, 2026
WO-01326578 Invoiced
FCO • Patrick Jean
Created: Dec 15, 2025 • Closed: Apr 7, 2026
WO-01326579 Invoiced
FCO • Patrick Jean
Created: Dec 15, 2025 • Closed: Apr 2, 2026
WO-01326580 Invoiced
FCO • Patrick Jean
Created: Dec 15, 2025 • Closed: Apr 7, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 61.5 days stuck in "Ready for Release"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.9d / 1.0d SLA
Ready for Release
61.5d
Scheduled
9.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
29.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/24/2026: ARoosa - Recvd. email from Orlyndo Nogra stating devices are confirmed to please schedule a tech. to perform the recall...03/20/2026: ARoosa - Called 469) 328-8586, Orlyndo Nogra, call was disconnected after I was asked to state my name and reason for calling by an automated system was unable to leave message will try emailing orlyndo.nogra@bswhealth.org... 02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)
🔧 Work Performed
Complete. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use
🔍 Technician Findings
Inspected the Heated doors and confirmed screws tightened to the verification.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 15, 10:29 AM
Case Number: 00551652
Subject: GE FMI 32097 - Baylor Scott
Status: Closed
📋
▶
2 Work Order Created Dec 15, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 3:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 8d 3h
🚨 62.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 24, 10:27 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 90d 18h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Mar 25, 4:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-30T05:00:00.000+0000, 2026-03-30T00:00:00.000+0000, 2026-03-30T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 6h
⚠️ 9.9 business days
🔧
▶
2 Status: Tech On Site Apr 7, 9:33 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 0.25
⏱️
Labor Added Apr 7, 9:53 AM
Type: Labor
Status: Open
Qty: 0.5
🚗
Travel Added Apr 7, 1:56 PM
Type: Travel
Status: Open
Qty: 20
✔️
Status: Completed by Patrick Jean Apr 7, 2:34 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 8, 2:47 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
💵
▶
2 Status: Billing Review Apr 9, 12:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Apr 10, 10:45 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 13, 10:58 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 0h, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 14, 9:34 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 22h 35m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 15, 10:00 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 16, 10:20 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 17, 12:23 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 2h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 20, 11:07 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 22h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 21, 2:04 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Apr 22, 1:04 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 22h 58m, 0m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 21h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Ready to Bill
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days

🔗 Related Artifacts

📞
Case 00551652
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patrick Jean
Scheduled
Mar 30, 9:00 AM
Created
Dec 15, 11:58 AM
Invoice #
SM-260985

Work Details (5)

Name Type Status Qty Amount Date
WL-03175643 Labor Open 0.75 $100.00 Apr 7, 9:35 AM
WL-03175644 Labor Open 0.25 $0.00 Apr 7, 9:35 AM
WL-03175663 Labor Open 0.5 $100.00 Apr 7, 9:53 AM
WL-03176046 Travel Open 20 $0.00 Apr 7, 1:56 PM
WL-03177899 Labor Open 0.016666666666667 $38.00 Apr 8, 2:47 PM

Details