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← WO Overview

WO-01326670 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNC REX HEALTHCARE — 4420 LAKE BOONE TRAIL,, RALEIGH, NC, 27607

Dec 15, 2025 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (39 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Feb 27, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 15, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Feb 27 Ready for Scheduling ▶ Running 50 50
Feb 27 → Mar 3 Scheduled ▶ Running 2 52
Dispatch 0.0d
Coordinators 52.3d
Field Work 0.1d
Billing 28.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
52.3 days
Over SLA
Field Work
0.1 days
Billing
28.1 days
Over SLA
Created: Dec 15, 2025 Due: Apr 27, 2026 Completed: Mar 3, 2026 (55 days early)
📅
51.4 days Total Age
⏱️
50.2d in Ready for Scheduling Longest Stage
🔄
20 transitions Status Changes
⚠️
71.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551865
GE FMI 32097 - UNC
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tony Bisese
Owner
Kimberly Hardison
Created
Dec 15, 2025
Work Orders from this Case (4)
WO-01326669 Invoiced
FCO • Patricia Gordon
Created: Dec 15, 2025 • Closed: Mar 2, 2026
WO-01326670 (current) Invoiced
FCO • Patricia Gordon
Created: Dec 15, 2025 • Closed: Mar 2, 2026
WO-01326671 Invoiced
FCO • Patricia Gordon
Created: Dec 15, 2025 • Closed: Mar 2, 2026
WO-01326672 Invoiced
FCO • Patricia Gordon
Created: Dec 15, 2025 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 50.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 71.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
50.2d / 1.0d SLA
Scheduled
2.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
26.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 Brod - called 9197844156 to speak to David Kleiman he confirmed FSE onsite for 03/02 following up in email to David.kleiman@unchealth.unc.edu phone 9197844156


02/27/2026 Brod - called 3369536370 to speak to tony, went to vm left message to have fse onsite for 03/02. 


02/26/2026 Brod - called 3369536370 to try to schedule FSE for 03/02 went to vm left message . following up in email to anthony.bisese@unchealth.unc.edu

🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 32097 - device location unknown
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 15, 3:57 PM
Case Number: 00551865
Subject: GE FMI 32097 - UNC
Status: Closed
📋
▶
2 Work Order Created Dec 15, 5:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 50.9 business days
👷
▶
3 Technician Assigned Feb 27, 10:25 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 73d 17h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-02T00:00:00.000+0000, 2026-03-02T06:00:00.000+0000, 2026-03-02T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 2, 7:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 3d 9h
🏁
Status: Closed by Patricia Gordon Mar 2, 8:07 PM
From: Completed
To: Closed
Duration in Previous: 42m
⏳ 4.5 business days
⏱️
▶
2 Labor Added Mar 6, 9:06 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
💵
Status: Billing Review by Timothy Amburgey Mar 6, 2:57 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5h 49m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 9, 3:30 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 23h, 0m
💵
Status: Billing Review by Timothy Amburgey Mar 10, 9:13 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 17h 42m, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Mar 13, 9:17 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Mar 24, 3:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 25, 4:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.9 business days
💵
▶
2 Status: Billing Review Apr 1, 2:50 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 23h
💵
▶
2 Status: Billing Review Apr 6, 3:39 PM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Billing Review
To: Invoice Pending
Duration in Previous: 2m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 1h

Bottlenecks

Ready for Scheduling
Duration: 50.2 business days (threshold: 1.0 business days)
Exceeded by 49.2 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00551865
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patricia Gordon
Scheduled
Mar 2, 11:00 AM
Created
Dec 15, 5:03 PM
Invoice #
SM-258486

Work Details (2)

Name Type Status Qty Amount Date
WL-03126978 Labor Open 0.5 $0.00 Mar 2, 7:23 PM
WL-03133079 Labor Open 0.016666666666667 $38.00 Mar 6, 9:06 AM

Details