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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326671 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNC REX HEALTHCARE — 4420 LAKE BOONE TRAIL,, RALEIGH, NC, 27607

Dec 15, 2025 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (39 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Feb 27, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 15, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Feb 27 Ready for Scheduling ▶ Running 50 50
Feb 27 → Mar 3 Scheduled ▶ Running 2 52
Dispatch 0.0d
Coordinators 52.4d
Field Work 0.0d
Billing 27.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
52.4 days
Over SLA
Field Work
0.0 days
Billing
27.9 days
Over SLA
Created: Dec 15, 2025 Due: Apr 27, 2026 Completed: Mar 3, 2026 (55 days early)
📅
51.4 days Total Age
⏱️
50.2d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
71.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551865
GE FMI 32097 - UNC
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tony Bisese
Owner
Kimberly Hardison
Created
Dec 15, 2025
Work Orders from this Case (4)
WO-01326669 Invoiced
FCO • Patricia Gordon
Created: Dec 15, 2025 • Closed: Mar 2, 2026
WO-01326670 Invoiced
FCO • Patricia Gordon
Created: Dec 15, 2025 • Closed: Mar 2, 2026
WO-01326671 (current) Invoiced
FCO • Patricia Gordon
Created: Dec 15, 2025 • Closed: Mar 2, 2026
WO-01326672 Invoiced
FCO • Patricia Gordon
Created: Dec 15, 2025 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 50.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 71.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
50.2d / 1.0d SLA
Scheduled
2.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
26.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 Brod - called 9197844156 to speak to David Kleiman he confirmed FSE onsite for 03/02 following up in email to David.kleiman@unchealth.unc.edu phone 9197844156

02/27/2026 Brod - called 3369536370 to speak to tony, went to vm left message to have fse onsite for 03/02. 

02/26/2026 Brod - called 3369536370 to try to schedule FSE for 03/02 went to vm left message . following up in email to anthony.bisese@unchealth.unc.edu

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI 32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 15, 3:57 PM
Case Number: 00551865
Subject: GE FMI 32097 - UNC
Status: Closed
📋
▶
2 Work Order Created Dec 15, 5:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 50.9 business days
👷
▶
3 Technician Assigned Feb 27, 10:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-02T06:00:00.000+0000, 2026-03-02T00:00:00.000+0000, 2026-03-02T16:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 73d 17h
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Mar 2, 7:50 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 3d 9h
🏁
Status: Closed by Patricia Gordon Mar 2, 8:05 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 4.5 business days
⏱️
▶
2 Labor Added Mar 6, 9:06 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 9, 3:30 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 5h, 0m
💵
Status: Billing Review by Timothy Amburgey Mar 10, 9:13 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 17h 42m, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Mar 13, 9:17 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Mar 24, 3:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 25, 4:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 5.9 business days
💵
▶
2 Status: Billing Review Apr 1, 2:50 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 23h
💵
▶
2 Status: Billing Review Apr 6, 3:39 PM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Billing Review
To: Invoice Pending
Duration in Previous: 2m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 1h

Bottlenecks

Ready for Scheduling
Duration: 50.2 business days (threshold: 1.0 business days)
Exceeded by 49.2 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00551865
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patricia Gordon
Scheduled
Mar 2, 11:00 AM
Created
Dec 15, 5:04 PM
Invoice #
SM-258486

Work Details (4)

Name Type Status Qty Amount Date
WL-03127043 Labor Open 1 $100.00 Mar 2, 7:50 PM
WL-03127044 Labor Open 1.5 $0.00 Mar 2, 7:50 PM
WL-03127045 Travel Open 88 $0.00 Mar 2, 7:50 PM
WL-03133078 Labor Open 0.016666666666667 $38.00 Mar 6, 9:06 AM

Details