Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326777 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Irvington, IN — 6401 E Washington, Indianapolis IN, 46219

Dec 16, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Jan 9, 2026
🕐 Clock stopped: Completed (Dec 22)
✓ SLA Met (18d early)
Dispatch 0.0d
Holding 4.8d (excluded)
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
4.8 days
Billing
9.0 days
Over SLA
Created: Dec 16, 2025 Due: Jan 9, 2026 Completed: Dec 22, 2025 (18 days early)
📅
4.8 days Total Age
⏱️
9.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552069
Oak Street Health - 48 Hour - 128996: New Work Order Assigned
Closed
Work Order #128996 Work Order Description: Scale in exam room 5 is not working
Priority
Standard
Origin
Email
Reason
New Case
Contact
Abbie Wilson
Owner
Virtual Tech
Created
Dec 16, 2025
Work Orders from this Case (2)
WO-01326777 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Dec 16, 2025 • Closed: Dec 22, 2025
WO-01327042 Invoiced
Virtual Tech - Field Repair • Vincent Nyathi
Created: Dec 17, 2025 • Closed: Dec 18, 2025
Completed with minor delays
Invoiced • 149 days old
🚨
Primary Delay 9.0 days stuck in "Ready to Bill"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
4.8d
Closed
1.8d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
emailed site for additional info/advised to change batteries - scale needs to be calibrated, sending tech onsite
🔍 Technician Findings
scale needs to be calibrated,
⚠️ Problem Description
Work Order #128996 Work Order Description: Scale in exam room 5 is not working https://www.ebiotrack.com/workorder.php?wo=70408

Timeline

📞
Case Linked Dec 16, 11:26 AM
Case Number: 00552069
Subject: Oak Street Health - 48 Hour - 128996: New Work Order Assigned
Status: Closed
📋
▶
2 Work Order Created Dec 16, 12:42 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 1m
⚠️ 5.0 business days
👷
▶
3 Status: Assigned Dec 22, 12:57 PM
Status: Assigned → Technician Assigned → Labor Added
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
📄
Status: Ready to Bill by Diane Patton Dec 23, 10:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 42m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 7h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00552069
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 16, 12:42 PM
Invoice #
SM-250448

Work Details (1)

Name Type Status Qty Amount Date
WL-03045178 Labor Open 0.25 $30.64 Dec 22, 12:57 PM

Details