12/17/25 RBerry- Sent text to technician advising WO has been added to tomorrow morning.
12/17/25 RBerry- Spoke with Abbie Wilson, scheduled for 12/18/25, arrival time between 8-10AM. States she will not be onsite but the practice manager Jasmine Law will be.
12/17/25 RBerry- Emailed Abbie Wilson to schedule for 12/18/25 with arrival time between 8-10AM. Waiting for confirmation. See logged email.
12/17/25 RBerry- LM with Abbie Wilson to discuss scheduling.
🔧Work Performed
Connected the steel rod to the lever extension.
Performed scale calibration followed by verification checks.
Unit verified and operating as intended.
🔍Technician Findings
Scale steel rodnot connected to the lever extension. of the
⚠️Problem Description
Work Order #128996
Work Order Description:
Scale in exam room 5 is not working - needs calibrated https://www.ebiotrack.com/workorder.php?wo=70429
📋
Outbound to +13174731408
Completed Dec 17, 2025
12/17/25 RBerry- Spoke with Abbie Wilson, scheduled for 12/18/25, arrival time between 8-10AM. States she will not be onsite but the practice manager Jasmine Law will be.
📧
Email: EMSAR Request for service at Oak Street Health - Irvington, IN (Email to schedule service)
Completed Dec 17, 2025
To: abbie.wilson@oakstreethealth.com
CC: cramen@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Irvington, IN (Email to schedule service)
Body:
Hi Abbie Wilson,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on scale in exam room 5.
Here’s the location information we have on file:
Location:
Oak Street Health - Irvington, IN
6401 E Washington
Indianapolis, IN 46219
Contact:
Abbie W
📋
Outbound to +13174731408
Completed Dec 17, 2025
12/17/25 RBerry- LM with Abbie Wilson to discuss scheduling.
📅
WO-01327042 - Virtual Tech - Field Repair - Indianapolis - Oak Street Health - Irvington, IN
Dec 18, 2025 8:30am – 9:30am
Work Order: WO-01327042
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Irvington, IN
Address: 6401 E Washington, Indianapolis, IN 46219
Manufacturer:
Model #:
Serial #:
Contact Name: Abbie Wilson
Contact Phone: 317-473-1408
Contact Email: abbie.wilson@oakstreethea
Timeline
📞
Case Linked Dec 16, 11:26 AM
Case Number:00552069
Subject:Oak Street Health - 48 Hour - 128996: New Work Order Assigned
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 17, 1:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Dec 17, 2:04 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Vincent Nyathi
🗓️
▶
2
Status: Scheduled Dec 17, 4:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-12-18T13:30:00.000+0000
🔧
Status: Tech On Site by Vincent NyathiDec 18, 10:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:18h 50m
⏱️
5x Labor Added Dec 18, 8:50 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 0.41666666666667, 14.1, 4.3
✔️
▶
2
Status: Completed Dec 18, 9:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Vincent Nyathi
From:Completed
To:Closed
Duration in Previous:1m
⏳3.4 business days
📄
Status: Ready to Bill by Diane PattonDec 23, 10:12 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 13h
⚠️9.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:10d 7h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)