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WO-01327155 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MAIMONIDES MEDICAL CENTER — 4802 10TH AVE, BROOKLYN NY, 11219

Dec 18, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (17 biz days early)
Active: 38 biz days
Paused: 33 biz days
🕐 Clock stopped: Invoiced (Apr 2, 2026)
28d
▶ Clock Running
Status: Created
Dec 18 → Jan 31, 2026
28 business days (counted)
Running total: 28 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Mar 19, 2026
33 business days (not counted)
10d
▶ Clock Running
Status: Scheduled
Mar 19 → Apr 2, 2026
10 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Completed
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Closed
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Dec 18, 2025 Invoiced: Apr 2, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Jan 31 Created ▶ Running 28 28
Jan 31 → Mar 19 Ready for Release ⏸ Paused 33 —
Mar 19 → Apr 2 Scheduled ▶ Running 10 38
Apr 2 → Apr 2 Tech On Site ▶ Running 0 38
Apr 2 → Apr 2 Tech Off Site ▶ Running 0 38
Apr 2 → Apr 2 Completed ▶ Running 0 38
Apr 2 → Apr 2 Closed ▶ Running 0 38
Apr 2 → Apr 2 Incomplete ▶ Running 0 38
Dispatch 29.0d
Holding 33.0d (excluded)
Coordinators 10.7d
Field Work 0.2d
Incomplete 0.0d (excluded)
Billing 1.9d
✓ SLA Met
Dispatch
29.0 days
Over SLA
Holding (excluded from total)
33.0 days
Coordinators
10.7 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
0.0 days
Billing
1.9 days
Created: Dec 18, 2025 Due: Apr 27, 2026 Completed: Apr 2, 2026 (25 days early)
📅
72.0 days Total Age
⏱️
33.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00552777
GE FMI 32097 - Maimonides
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Aaron Herskovic
Owner
Jessica Sells
Created
Dec 18, 2025
Work Orders from this Case (8)
WO-01327151 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
WO-01327152 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
WO-01327153 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
WO-01327154 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
WO-01327155 (current) Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Apr 2, 2026
WO-01327156 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Apr 17, 2026
WO-01327157 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 30, 2026
WO-01327159 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 241 days old
🚨
Primary Delay 33.0 days stuck in "Ready for Release"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
29.0d / 0.5d SLA
Ready for Release
33.0d
Scheduled
10.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/19/2026 RArnold - Fady spoke to POC Aaron Herskovic at 347-266-4968. He confirmed to have Vivian onsite starting Monday 03/23-03/24

🔧 Work Performed
Complete. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 18, 10:21 AM
Case Number: 00552777
Subject: GE FMI 32097 - Maimonides
Status: Closed
📋
Work Order Created Dec 18, 10:42 AM
Work Order: WO-01327155
Type: FCO
Priority: PC
🚨 29.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 44d 1h
🚨 33.0 business days
🗓️
▶
3 Status: Scheduled Mar 19, 2:05 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-23T12:00:00.000+0000
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
⚠️ 7.0 business days
📅
Dispatch Scheduled by Vivian Hyde Mar 27, 5:22 PM
Scheduled For: 2026-03-30T12:00:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Vivian Hyde Apr 1, 2:37 PM
Scheduled For: 2026-04-08T12:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Apr 2, 3:41 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Vivian Hyde
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 1h
⏱️
▶
2 6x Labor Added Apr 2, 5:23 PM
6x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 45m, 0m
🏁
Status: Closed by Vivian Hyde Apr 2, 5:37 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️
Status: Incomplete by Rebecca Arnold Apr 2, 5:45 PM
From: Closed
To: Incomplete
Duration in Previous: 8m
🏁
Status: Closed by Vivian Hyde Apr 2, 5:59 PM
From: Incomplete
To: Closed
Duration in Previous: 13m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Apr 6, 12:35 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 47m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Apr 7, 5:28 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h
⏳ 3.8 business days
🧾
Invoice Created Apr 10, 1:05 PM
Invoice Number: SM-258486

Bottlenecks

Entered
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00552777
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Vivian Hyde
Scheduled
Apr 2, 8:00 AM
Created
Dec 18, 10:42 AM
Invoice #
SM-258486

Work Details (7)

Name Type Status Qty Amount Date
WL-03171246 Labor Open 1.5 $100.00 Apr 2, 5:23 PM
WL-03171247 Labor Open 1 $100.00 Apr 2, 5:23 PM
WL-03171248 Labor Open 0.5 $0.00 Apr 2, 5:23 PM
WL-03171249 Expenses Open 1 $0.00 Apr 2, 5:23 PM
WL-03171250 Travel Open 5 $0.00 Apr 2, 5:23 PM
WL-03171251 Travel Open 30 $0.00 Apr 2, 5:23 PM
WL-03174487 Labor Open 0.016666666666667 $38.00 Apr 6, 12:35 PM

Details