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WO-01327156 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MAIMONIDES MEDICAL CENTER — 4802 10TH AVE, BROOKLYN NY, 11219

Dec 18, 2025 → Apr 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (6 biz days early)
Active: 49 biz days
Paused: 33 biz days
🕐 Clock stopped: Tech Off Site (Apr 17, 2026)
28d
▶ Clock Running
Status: Created
Dec 18 → Jan 31, 2026
28 business days (counted)
Running total: 28 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Mar 19, 2026
33 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Mar 19 → Apr 17, 2026
21 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Completed
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 49 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 17 → Apr 17, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 18, 2025 Tech Off Site: Apr 17, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Jan 31 Created ▶ Running 28 28
Jan 31 → Mar 19 Ready for Release ⏸ Paused 33 —
Mar 19 → Apr 17 Scheduled ▶ Running 21 49
Apr 17 → Apr 17 Tech On Site ▶ Running 0 49
Apr 17 → Apr 17 Tech Off Site ▶ Running 0 49
Apr 17 → Apr 17 Completed ▶ Running 0 49
Apr 17 → Apr 17 Closed ▶ Running 0 49
Apr 17 → Apr 17 Ready for Release ⏸ Paused 0 —
Apr 17 → Apr 17 Scheduled ▶ Running 0 49
Dispatch 29.0d
Holding 33.0d (excluded)
Coordinators 21.8d
Field Work 0.1d
Billing 9.6d
✓ SLA Met
Dispatch
29.0 days
Over SLA
Holding (excluded from total)
33.0 days
Coordinators
21.8 days
Over SLA
Field Work
0.1 days
Billing
9.6 days
Over SLA
Created: Dec 18, 2025 Due: Apr 27, 2026 Completed: Apr 17, 2026 (10 days early)
📅
83.0 days Total Age
⏱️
33.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
59.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00552777
GE FMI 32097 - Maimonides
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Aaron Herskovic
Owner
Jessica Sells
Created
Dec 18, 2025
Work Orders from this Case (8)
WO-01327151 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
WO-01327152 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
WO-01327153 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
WO-01327154 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
WO-01327155 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Apr 2, 2026
WO-01327156 (current) Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Apr 17, 2026
WO-01327157 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 30, 2026
WO-01327159 Invoiced
FCO • Vivian Hyde
Created: Dec 18, 2025 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 241 days old
🚨
Primary Delay 33.0 days stuck in "Ready for Release"
⏱️
Total Delay 59.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
29.0d / 0.5d SLA
Ready for Release
33.0d
Scheduled
21.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
9.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/19/2026 RArnold - Fady spoke to POC Aaron Herskovic at 347-266-4968. He confirmed to have Vivian onsite starting Monday 03/23-03/24

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 18, 10:21 AM
Case Number: 00552777
Subject: GE FMI 32097 - Maimonides
Status: Closed
📋
Work Order Created Dec 18, 10:43 AM
Work Order: WO-01327156
Type: FCO
Priority: PC
🚨 29.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 44d 1h
🚨 33.0 business days
📅
▶
3 Dispatch Scheduled Mar 19, 2:03 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 47d 0h
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
⚠️ 7.0 business days
📅
Dispatch Scheduled by Vivian Hyde Mar 27, 5:22 PM
Scheduled For: 2026-03-30T12:00:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Vivian Hyde Apr 1, 2:38 PM
Scheduled For: 2026-04-08T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Vivian Hyde Apr 10, 5:12 PM
Scheduled For: 2026-04-17T12:00:00.000+0000
⏳ 4.8 business days
💵
2x Expenses Added Apr 16, 6:26 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Vivian Hyde Apr 17, 2:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 0h
⏱️
4x Labor Added Apr 17, 3:11 PM
Type: Labor, Travel
Status: Open
Qty: 0.5
🚗
▶
3 Status: Tech Off Site Apr 17, 3:19 PM
Status: Tech Off Site → Status: Completed → Status: Closed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 1m
✅
▶
4 Status: Ready for Release Apr 17, 3:31 PM
Status: Ready for Release → Dispatch Scheduled → Labor Added → Status: Tech Off Site
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-17T04:00:00.000+0000, 2026-04-17T00:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
Status: Tech Off Site by Vivian Hyde
From: Scheduled, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 3m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 22, 3:19 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 19h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 9.6 business days (threshold: 1.0 business days)
Exceeded by 8.6 business days

🔗 Related Artifacts

📞
Case 00552777
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Vivian Hyde
Scheduled
Apr 16, 8:00 PM
Created
Dec 18, 10:43 AM
Invoice #
SM-260985

Work Details (8)

Name Type Status Qty Amount Date
WL-03189381 Expenses Open 1 $0.00 Apr 16, 6:26 PM
WL-03189382 Expenses Open 1 $0.00 Apr 16, 6:26 PM
WL-03190916 Labor Open 0.5 $100.00 Apr 17, 3:11 PM
WL-03190917 Labor Open 0.5 $100.00 Apr 17, 3:11 PM
WL-03190919 Travel Open 5 $0.00 Apr 17, 3:11 PM
WL-03190920 Travel Open 5 $0.00 Apr 17, 3:11 PM
WL-03190964 Labor Open 0.5 $0.00 Apr 17, 3:32 PM
WL-03196193 Labor Open 0.016666666666667 $38.00 Apr 22, 3:19 PM

Details