EZ Way - technician to do service visit - Cedarfiled/Richmond, VA
Closed
Service visit to put parts on 2 EZ Way units.
S/N 33995 - replace emergency stop assy.
*Parts are already at facility. After parts are put on units, test emergency stop function and brake function on rear caster.
3/26 JJ: Pls bill work order as it is now $1010. Chris Carroll is out of Arkansas and mileage is correct on this work order. He may have been in the area for the PMs that were performed
3/18/26 DPatton We did PM on 3/11 and Zone Charge was $100. (see SM-256655) This WO tech must have driven from another site because travel charges are $900. OK to bill this way? (Heather will dispute travel charges) Please advise how to bill travel or zone charge for this trip.
2/19/2026 Sramen - moved this parent on hold to follow the Child. THIS IS SERVICED but cannot close until child is resolved.
1.2 M. Harris Unable to close WO due to child WO being in reschedule.
12/26 MOwens Lauren replied back that she wants to schedule for 1/2/26 when she will be back working. I replied that arrival will be between 12-1pm.
12/23 MOwens Sent an email to Lauren and Brittany requesting confirmation that the repair parts are onsite and if 12/31 or 1/2 works to schedule the repair visit.
🔧Work Performed
t3/11-CC
Arrived on site & received parts. Unit has damaged break on caster.
Need to replace wheel & caster to fix brake. Wheels are not the same. replacement wheel is composed differently & is much larger. Called support & spoke with Heather. Support informed that replacement wheel will not be balanced with opposite wheel. They do not support older wheel & site will have to order another wheel from them to balance. Even with removal of spacer.he emergency stop button was replaced. the button was tested. the button worked properly
🔍Technician Findings
3/11-CC
Arrived on site & received parts. Unit has damaged break on caster.
Need to replace wheel & caster to fix brake. Wheels are not the same. replacement wheel is composed differently & is much larger. Called support & spoke with Heather. Support informed that replacement wheel will not be balanced with opposite wheel. They do not support older wheel & site will have to order another wheel from them to balance. Even with removal of spacer.the emergency stop button is not working properly.
⚠️Problem Description
Service visit to put parts on 2 EZ Way units.
S/N 33995 - replace emergency stop assy.
*Parts are already at facility. After parts are put on units, test emergency stop function and brake function on rear caster.
📄Description
EZ-Way 798 Mobile Patient Lift
📧
Email:RE: Cedarfield EZ Way Patient Lift Repairs
Completed Dec 26, 2025
From: mowens@emsar.com
To: LBURNETTE@PINNACLELIVING.ORG
Cc: GLAWSON@PINNACLELIVING.ORG, JFRANCE@PINNACLELIVING.ORG
Ok. I will schedule my tech Michael Harris to go to your location on Jan 2 with arrival between 12-1pm.
Thanks
Melissa
From: Lauren Burnette <LBURNETTE@PINNACLELIVING.ORG>
Sent: Friday, December 26, 2025 11:08 AM
To: Melissa Owens <mowens@emsar.com>
Cc: George Lawson <GLAWSON@PINNACLELIVING.ORG>; Jacquelyn France <JFRANCE@PINNACLELIVING.ORG>
Subject: Re: Cedarf
📧
Email:Cedarfield EZ Way Patient Lift Repairs
Completed Dec 23, 2025
From: mowens@emsar.com
To: lburnette@pinnacleliving.org
Cc: bingram-adkins@pinnacleliving.org
Lauren/Brittany
I have the work orders for the repair that need to be completed on the 2 EZ Way lifts. It is stating that the repair parts are already onsite. Can you please confirm this for me? Can you also let me know if 12/31 or 1/2/26 would work for the repair visit?
S/N 33995 - replace emergency stop assy.
S/N 45082 - replace emergency stop assy & replace rear caster
Mar 18, 2026 5:52pm
hi @Jennifer Johnson We did a PM for this site on 3/11/26 and Zone Charge was $100. (see SM-256655) This WO tech must have driven from another site because travel charges are $900. Is OK to bill this way? (Heather will dispute travel charges) Please advise how to bill travel or zone charge for this trip. Thank you!
PDF
Lift-E--Stop Instructions
Dec 18, 2025
PDF
Cedarfield.Service Visit.parts.12.18.25.
Dec 18, 2025
PDF
Stand-E--Stop Instructions
Dec 18, 2025
WORD
EMSAR Client Dispatch Form.Service visit.12.18.25
Dec 18, 2025
Timeline
📞
Case Linked Dec 18, 1:01 PM
Case Number:00552863
Subject:EZ Way - technician to do service visit - Cedarfiled/Richmond, VA
Status:Closed
📋
▶
2
Work Order Created Dec 18, 2:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Dec 23, 12:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 21h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 26, 11:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-02T17:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Michael HarrisJan 2, 1:57 PM