Detailed work order timeline, KPIs, and analysis
EZ WAY • Repair • P7
📍 Cedarfield — 2300 Cedarfield Parkway, Richmond VA, 23233
Dec 18, 2025 → Mar 11, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 18 → Dec 18 | Created | ▶ Running | 0 | 0 / 7 |
| Dec 18 → Dec 23 | Ready for Scheduling | ▶ Running | 3 | 3 / 7 |
| Dec 23 → Dec 26 | Assigned | ▶ Running | 2 | 5 / 7 |
| Dec 26 → Jan 2 | Scheduled | ▶ Running | 4 | 9 / 7 |
| Jan 2 → Jan 3 | Tech On Site | ▶ Running | 0 | 9 / 7 |
| Jan 3 → Jan 3 | Completed | ▶ Running | 0 | 9 / 7 |
| Jan 3 → Feb 3 | Reschedule | ▶ Running | 21 | 30 / 7 |
| Feb 3 → Feb 3 | Assigned | ▶ Running | 0 | 30 / 7 |
| Feb 3 → Feb 19 | Reschedule | ▶ Running | 11 | 41 / 7 |
| Feb 19 → Feb 19 | Entered | ▶ Running | 0 | 41 / 7 |
| Feb 19 → Mar 5 | On Hold | ▶ Running | 10 | 51 / 7 |
| Mar 5 → Mar 5 | Ready for Scheduling | ▶ Running | 0 | 51 / 7 |
| Mar 5 → Mar 5 | Assigned | ▶ Running | 0 | 51 / 7 |
| Mar 5 → Mar 11 | Scheduled | ▶ Running | 4 | 55 / 7 |
| Mar 11 → Mar 11 | Tech On Site | ▶ Running | 0 | 55 / 7 |
3/26 JJ: Pls bill work order as it is now $1010. Chris Carroll is out of Arkansas and mileage is correct on this work order. He may have been in the area for the PMs that were performed
3/18/26 DPatton We did PM on 3/11 and Zone Charge was $100. (see SM-256655) This WO tech must have driven from another site because travel charges are $900. OK to bill this way? (Heather will dispute travel charges) Please advise how to bill travel or zone charge for this trip.
3/5 MOwens Called back to speak to Lauran. Left vm for her to call back. Lauren called back and the repair/inspection visit is scheduled for 3/11 an 3/12 if needed. Arrival between 8-9am on 3/11
3/4 MOwens Called back to speak to Lauren. Left a vm for her to call back to schedule the visit.
2/19 MOwens Sent chatter to account manager about non response from POC.
2/18 MOwens Called to speak to Lauren Burnette. Left a vm for her to call back.
2/18/26 RBerry- Sent teams message to ASC to follow up with site. If not response escalate to account manager.
2/13/26 RBerry- Called Lauren Burnette to schedule. VM states she is OOO until 2/16/26. Could not leave message. ASC will need to call back on 2/16/26 to attempt to schedule. If not answer, please escalate to account manager.
2/3 MOwens Sent a FU email asking Lauren to contact us back by call or email to schedule this repair visit.
1.21 M. Bateman I left a VN for Lauren asking to schedule for 1.21 at 3PM. Call logged in WO.
1/6/26 RBerry- Emailed Lauren Burnette to schedule for 1/8/26 with arrival time between 11AM-1PM. Waiting for confirmation. See logged email.
1/6/26 RBerry- LM with Lauren Burnette to discuss rescheduling.
1/6/26 RBerry- Received teams message from MBateman stating: Can you call WO-1327294 and schedule for this Thursday for Michael Harris? The castors on site are correct and I added special instructions for the tech in the WO
12/26 MOwens Lauren replied back that she wants to schedule for 1/2/26 when she will be back working. I replied that arrival will be between 12-1pm.
12/23 MOwens Sent an email to Lauren and Brittany requesting confirmation that the repair parts are onsite and if 12/31 or 1/2 works to schedule the repair visit.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03053002 | Labor | Open | 1 | $120.00 | Jan 2, 10:05 PM |
| WL-03139892 | Labor | Open | 1.5 | $180.00 | Mar 11, 4:50 PM |