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WO-01327387 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • Installation • P7

📍 Manufacturing Scientist I - Bio-Rad Laboratories — 14620 NE North Woodinville Way, Woodinville WA, 98072

Dec 19, 2025 → May 18, 2026

✅ Completed

SLA Clock

7 business days from creation · Target: Dec 31, 2025

✗ SLA Missed (95 biz days late)

Active: 102 biz days

Budget: 7 biz days

🕐 Clock stopped: Completed (May 18, 2026)

SLA Target

▶ Clock Running

Status: Created

Dec 19 → Dec 19, 2025

0 business days (counted)

Running total: 0 of 7 biz days used

86d

▶ Clock Running

Status: L2 Screening

Dec 19 → Apr 24, 2026

86 business days (counted)

Running total: 86 of 7 biz days used

▶ Clock Running

Status: Ready for Scheduling

Apr 24 → May 4, 2026

6 business days (counted)

Running total: 92 of 7 biz days used

▶ Clock Running

Status: Assigned

May 4 → May 4, 2026

0 business days (counted)

Running total: 92 of 7 biz days used

10d

▶ Clock Running

Status: Scheduled

May 4 → May 18, 2026

10 business days (counted)

Running total: 102 of 7 biz days used

▶ Clock Running

Status: Tech On Site

May 18 → May 18, 2026

0 business days (counted)

Running total: 102 of 7 biz days used

Created: Dec 19, 2025 Completed: May 18, 2026

Business Days Used 102 / 7

0 7d budget +95d over

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 19 → Dec 19	Created	▶ Running	0	0 / 7
Dec 19 → Apr 24	L2 Screening	▶ Running	86	86 / 7
Apr 24 → May 4	Ready for Scheduling	▶ Running	6	92 / 7
May 4 → May 4	Assigned	▶ Running	0	92 / 7
May 4 → May 18	Scheduled	▶ Running	10	102 / 7
May 18 → May 18	Tech On Site	▶ Running	0	102 / 7

Dispatch 87.0d

Coordinators 18.0d

Field Work 0.8d

Billing 3.0d

✗ SLA Missed

Dispatch
87.0 days
Over SLA

Coordinators
18.0 days
Over SLA

Field Work
0.8 days

Billing
3.0 days
Over SLA

Created: Dec 19, 2025 Due: May 29, 2026 Completed: May 19, 2026 (10 days early)

📅

103.0 days Total Age

⏱️

87.0d in L2 Screening Longest Stage

🔄

11 transitions Status Changes

⚠️

104.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

8 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00530082

FW: Quote Request - Biorad

Closed

Q-00030276 installation and IOQ for the following units. Each 76628-492 CRYSTAL TECHNOLOGY & INDUSTRIES INCUBATOR SHAKER CO2 1-ST 401L 25MM Each 76628-490 (=’s two units) CRYSTAL TECHNOLOGY & INDUSTRIES INCUBATOR SHAKER CO2 2-ST 401L 25MM Serial# TBD We will ship the IS-6CA-VWR-D-NS prestacked on a pallet. We suggest your customer remove the current single unit from its stand and place it on top of the new double stack. Customer Location: Matt Pomaville, PhD Manufacturing Scientist I | Bio-Rad Laboratories 14620 NE North Woodinville Way, Woodinville, WA 98072 matt_pomaville@bio-rad.com

Priority

Standard

Origin

Reason

New Case

Contact

Karen Menden

Owner

Sherry Reich

Created

Sep 24, 2025

Work Orders from this Case (2)

WO-01327387 (current) Invoiced

Installation • Ben Heinz

Created: Dec 19, 2025 • Closed: May 18, 2026

WO-01327388 Invoiced

IOQ • Ben Heinz

Created: Dec 19, 2025 • Closed: May 22, 2026

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 87.0 days stuck in "L2 Screening"

⏱️

Total Delay 104.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

L2 Screening

87.0d / 1.0d SLA

Ready for Scheduling

7.0d / 1.0d SLA

Scheduled

11.0d / 2.0d SLA

Tech On Site

0.5d / 1.0d SLA

Completed

0.2d / 1.0d SLA

Closed

3.0d / 1.0d SLA

L2 Review

5.0d

Ready to Bill

3.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

15 May 2026 BJH:  Update Install Location:
8415 216th Street SE
Woodinville, WA 98072

5/4 KKelch scheduled per logged email from Jason for the week of 5/18 with arrival time between 9 and 11 am each day. Email logged on WO-01327388
4/30/2025 Sramen - see chatter: our scheduling team will be in touch with some earliest dates. (maybe as early as middle of May). The project will take ~4 days, with installation and stabilization of temps. and CO2 on day one, and IOQ on days 2-4. The incubators will not be available during this time and will be sealed/taped shut for mapping purposes. 
I will also be shipping some of our mapping tools and equipment direct to your site and will follow up with tracking information when a date is finalized. 
 
WO-01327387 (installation)
WO-01327388 (IOQ)

🔧 Work Performed

                        18 May 2026 BJH:  Flew to Seattle, drove to BioRad.
Units found in crates in warehouse area.
Units unboxed and removed from pallets.  Feet raised on double unit for moving.
Single unit removed from stand and placed on top of double unit.  Top unit secured with bolts.
System moved fro Warehouse to Lab.  Power and CO2 connected.  All controls work, alarms function.
System ready for Calibration and IOQ                    

⚠️ Problem Description

                        Q-00030276

installation and IOQ for the following unit

Each 76628-492   CRYSTAL TECHNOLOGY & INDUSTRIES INCUBATOR SHAKER CO2 1-ST 401L 25MM

We will ship the IS-6CA-VWR-D-NS prestacked on a pallet. We suggest your customer remove the current single unit from its stand and place it on top of the new double stack. 

Customer Location:
Matt Pomaville, PhD
Manufacturing Scientist I | Bio-Rad Laboratories
14620 NE North Woodinville Way, Woodinville, WA  98072
matt_pomaville@bio-rad.com                    

Dec 29, 2025 11:31am

/WO-01327387 This is a custom installation of a new CO2 stackable system. 1-ST 401L 25MM see installation notes on custom installation form.

Feb 18, 2026 3:00pm

/WO-01327387 email from customer asking about installation assistance with reply. Still needing delivery and SN to create protocol Equipment for lifting may be needed for installation.

From: Alan Adams

Sent: Wednesday, February 18, 2026 10:10 AM

To: 'Jason Lindberg' <jason_lindberg@bio-rad.com>; Matt Pomaville <Matt_Pomaville@bio-rad.com>

Cc: Ashley Perry <aperry@emsar.com>; Karen Menden <karen.menden@avantorsciences.com>; Chris Bakkemo <chris.bakkemo@emsar.com>; Ronnie Salone <ronnie.salone@emsar.com>; David Carvalho <david.carvalho@emsar.com>; Lawrence Yoder <lyoder@emsar.com>; Chuck Ramen <cramen@emsar.com>

Subject: RE: Custom Installation and IOQ for Stackable Incubator, EMSAR WO-01327388

Thanks for your note, Jason, YES – we will need some help moving/lifting these items. A picture of the triple-stacked incubator is attached with dimensions. The entire stack is 6 feet high, but we only have to raise the upper unit about 4 feet to get it to the top. I understand you already have the single unit on a stand, and we need to remove the stand, in order to lift it up, on top of a double-stacked unit you have ordered but not received yet.

If we keep the double unit on the bottom as shown with its rollers/feet in place, and move your existing single unit up to the top, that would only need to be lifted about 4 feet up after removing whatever stand or feet are on the single unit. The manual says the weight of each is 650 lbs so we will need some mechanical assistance. I have seen a high-lift pallet jack, or manual lift stacker, or hydraulic lift positioner used in lab settings where a forklift may not be available. This might be rented locally on our install date? Worse case would be 4 strong people but still there would be serious safety and hand pinch risks…

Let me know what you think and when the units arrive/serial numbers etc. Any photos or details about the CO2 connections that come with the new unit will also be very helpful. I am not sure how the tubing and connections will work with moving from one unit to three with one source of CO2.

Let me know if you have any other questions!

-Alan

From: Jason Lindberg <jason_lindberg@bio-rad.com>

Sent: Tuesday, February 17, 2026 2:03 PM

To: Alan Adams <alan.adams@emsar.com>; Matt Pomaville <Matt_Pomaville@bio-rad.com>

Subject: Re: Custom Installation and IOQ for Stackable Incubator, EMSAR WO-01327388

Hi Alan,

We're a little concerned on the weight of this equipment you need assistance with assembling. Are we able to a forklift or anything to assist with getting this equipment assembled?

Best Regards,

Jason Lindberg | Production Supervisor II | Bio-Rad Laboratories Inc.

14620 NE North Woodinville Way, Woodinville, WA 98072

Mar 11, 2026 11:52am

/WO-01327387 protocol drafted and sent to customer. CO2 connections and tubing requirements provided to customer; From: Alan Adams

Sent: Wednesday, March 11, 2026 10:49 AM

To: Matt Pomaville <Matt_Pomaville@bio-rad.com>; Jason Lindberg <jason_lindberg@bio-rad.com>; William Dupler <william_dupler@bio-rad.com>

Cc: Ashley Perry <aperry@emsar.com>; Karen Menden <karen.menden@avantorsciences.com>; Chris Bakkemo <chris.bakkemo@emsar.com>; David Carvalho <david.carvalho@emsar.com>; Craig Dempsey <cdempsey@emsar.com>; Kaitlyn Kelch <kaitlyn.kelch@emsar.com>; Ben Heinz <ben.heinz@emsar.com>

Subject: RE: Custom Installation and IOQ for Stackable Incubator, EMSAR WO-01327388

Matt, I have developed the IOQ protocol for the stacking incubators for your review and approval and attached it here.

I have included a PRE-APPROVAL section (page 4) for your signatures signifying your approval of the protocol, and this should be signed before we may start this work.

I also reached out to the manufacturer about CO2 recommendations: They suggest that all three (but not more) of the stacked incubators can be connected to 1 CO2 cylinder. The correct regulator for this system is described in the attached figure (in red) from the user manual. There are also 2 T-connectors that are required for stacking the three incubators (in yellow). The units are only supplied with 1 T-connector and 1 two-way connector each. There may be a left-over T-connector from the original purchase and if you can find that one or supply another T-connector this will be required for installation.

When you have a chance, please review, sign and scan the pre-approval page 4 of the protocol back to us. Once your CO2 regulator, and tubing and parts are in place, and the protocol is approved, we can begin scheduling this work!

-Alan

Apr 15, 2026 12:15pm

/WO-01327387 Installation site ready and protocol revision requested and provided. Protocol submitted for approval. From: Alan Adams

Sent: Wednesday, April 15, 2026 11:12 AM

To: Jason Lindberg <jason_lindberg@bio-rad.com>

Cc: Susumu Morishita <susumu_morishita@bio-rad.com>; Rita McBarr <Rita_McBarr@bio-rad.com>; Ben Heinz <ben.heinz@emsar.com>; David Carvalho <david.carvalho@emsar.com>; Craig Dempsey <cdempsey@emsar.com>; Kaitlyn Kelch <kaitlyn.kelch@emsar.com>; Matt Pomaville <Matt_Pomaville@bio-rad.com>

Subject: RE: Custom Installation and IOQ for Stackable Incubator, EMSAR WO-01327388

Jason, the images look great and the space looks good for the incubators and CO2 cylinder/regulator. I think at least 3 people may be needed to assist with the lifting for this installation and we appreciate this help!

Attached is our revised protocol showing a LOADED chamber in the middle incubator, with added time for equilibration and stabilization. There is a pre-approval signature page 4 that you should sign after review/approval and send (that page) back to us so we can get this on the schedule!

-Alan

From: Jason Lindberg <jason_lindberg@bio-rad.com>

Sent: Wednesday, April 15, 2026 10:01 AM

To: Alan Adams <alan.adams@emsar.com>

Subject: Re: Custom Installation and IOQ for Stackable Incubator, EMSAR WO-01327388

Best Regards,

Jason Lindberg | Production Supervisor II | Bio-Rad Laboratories Inc.

14620 NE North Woodinville Way, Woodinville, WA 98072

From: Jason Lindberg <jason_lindberg@bio-rad.com>

Sent: Tuesday, April 14, 2026 4:01 PM

To: Alan Adams <alan.adams@emsar.com>

Subject: Re: Custom Installation and IOQ for Stackable Incubator, EMSAR WO-01327388

Hello Alan,

We have the regulators and tubing installed. I've attached the requested photos of the room, tank, and regulator. Can we get the final copy of the protocol for signatures so we can get this install scheduled? Let me know if anything else is needed. Do you know how many people you'll need to assist with lifting for the installation?

Best Regards,

Jason Lindberg | Production Supervisor II | Bio-Rad Laboratories Inc.

14620 NE North Woodinville Way, Woodinville, WA 98072

Apr 24, 2026 11:13am

/WO-01327387 protocol approved and ready for scheduling From: Alan Adams

Sent: Friday, April 24, 2026 10:13 AM

To: 'Jason Lindberg' <jason_lindberg@bio-rad.com>

Subject: RE: Custom Installation and IOQ for Stackable Incubator, EMSAR WO-01327388

Thank you Jason, the photos are great. The two work orders are now “Ready for Scheduling”, and our scheduling team will be in touch with some earliest dates. (maybe as early as middle of May). The project will take ~4 days, with installation and stabilization of temps. and CO2 on day one, and IOQ on days 2-4. The incubators will not be available during this time and will be sealed/taped shut for mapping purposes.

I will also be shipping some of our mapping tools and equipment direct to your site and will follow up with tracking information when a date is finalized.

WO-01327387 (installation)

WO-01327388 (IOQ)

-Alan

From: Jason Lindberg <jason_lindberg@bio-rad.com>

Sent: Friday, April 24, 2026 9:55 AM

To: Alan Adams <alan.adams@emsar.com>

Subject: Re: Custom Installation and IOQ for Stackable Incubator, EMSAR WO-01327388

Hi Alan,

Here are photos of the tank with the wall bracket. Sorry that it wasn't initially pictured. I've also attached the signed protocol. Let me know when we can get this install scheduled, we should be able to accomodate your earliest.

May 26, 2026 12:17pm

/WO-01327387 review complete, installation of 3 stacking incubators successful. FORKLIFT required for this make/model of stacking incubators

Timeline

📞

Case Linked Sep 24, 1:32 PM

Case Number: 00530082

Subject: FW: Quote Request - Biorad

Status: Closed

🚨 59.0 business days

📋

▶

2 Work Order Created Dec 19, 10:01 AM

Work Order Created → Status: L2 Screening

🔍

Status: L2 Screening by Sherry Reich

From: Entered

To: L2 Screening

Duration in Previous: 2m

🚨 87.0 business days

📅

Status: Ready for Scheduling by Alan Adams Apr 24, 11:05 AM

From: L2 Screening

To: Ready for Scheduling

Duration in Previous: 126d 0h

⚠️ 7.0 business days

👷

▶

3 Technician Assigned May 4, 10:52 AM

Technician Assigned → Status: Assigned → Dispatch Scheduled

👷

Status: Assigned by Kaitlyn Kelch

From: Ready for Scheduling, Assigned

To: Assigned, Scheduled

Duration in Previous: 9d 23h, 0m

📅

Dispatch Scheduled by Kaitlyn Kelch

Scheduled For: 2026-05-18T14:00:00.000+0000

💵

2x Expenses Added May 4, 6:39 PM

Type: Expenses

Status: Open

Qty: 1

🚨 10.7 business days

🔧

Status: Tech On Site by Ben Heinz May 18, 2:12 PM

From: Scheduled

To: Tech On Site

Duration in Previous: 14d 3h

✔️

Status: Completed by Ben Heinz May 18, 6:29 PM

From: Tech On Site

To: Completed

Duration in Previous: 4h 16m

⏱️

▶

2 5x Labor Added May 18, 8:15 PM

5x Labor Added → Status: Closed

🏁

Status: Closed by Ben Heinz

From: Completed

To: Closed

Duration in Previous: 1h 47m

👀

Status: L2 Review by Alan Adams May 19, 8:40 AM

From: Closed

To: L2 Review

Duration in Previous: 12h 23m

⚠️ 5.0 business days

🏁

Status: Closed by Alan Adams May 26, 12:17 PM

From: L2 Review

To: Closed

Duration in Previous: 7d 3h

⏱️

▶

2 Labor Added May 27, 9:29 AM

Labor Added → Status: Ready to Bill

📄

Status: Ready to Bill by Hannah Shaw

From: Closed

To: Ready to Bill

Duration in Previous: 21h 13m

⏳ 3.0 business days

📨

▶

3 Status: Invoice Pending May 29, 1:12 PM

Status: Invoice Pending → Status: Invoiced → Invoice Created

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created

Invoice Number: SM-263380

Bottlenecks

L2 Screening

Duration: 87.0 business days (threshold: 1.0 business days)

Exceeded by 86.0 business days

Ready for Scheduling

Duration: 7.0 business days (threshold: 1.0 business days)

Exceeded by 6.0 business days

Scheduled

Duration: 11.0 business days (threshold: 2.0 business days)

Exceeded by 9.0 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 7.7 business hours

Ready to Bill

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

📞

Case 00530082

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

Type

Installation

Branch

N/A

Technician

Ben Heinz

Scheduled

May 18, 10:00 AM

Created

Dec 19, 10:01 AM

Invoice #

SM-263380

Work Details (8)

Name	Type	Status	Qty	Amount	Date
WL-03214056	Expenses	Open	1	$681.42	May 4, 6:39 PM
WL-03214057	Expenses	Open	1	$0.00	May 4, 6:39 PM
WL-03230777	Labor	Open	8	$0.00	May 18, 8:15 PM
WL-03230778	Labor	Open	4	$900.00	May 18, 8:15 PM
WL-03230779	Labor	Open	0.25	$0.00	May 18, 8:15 PM
WL-03230780	Expenses	Open	1	$50.00	May 18, 8:15 PM
WL-03230781	Travel	Open	4.6	$0.00	May 18, 8:15 PM
WL-03238843	Labor	Open	1	$3,680.00	May 27, 9:29 AM