Midmark Service Request Dispatch Authorization - WO-00139597
Closed
Zone 1
NWD Footrest issue
Call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities
per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for
customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/30 MOwens Called to speak to Courtney. Left a vm for her to call back to schedule the repair visit since the parts delivered on 12/29. Courtney replied back to the email and said any day works between 8-8 to schedule the repair visit. Responded back to confirm scheduling the repair visit for first available on 1/6 with arrival between 9-10am.
12/26 MOwens sent an email to Courtney with the tracking info and asked to to call or respond so the visit can be scheduled after the parts arrive.
12/22/2025jsells
1ZE444250372363374
Estimated deliveryMonday, December 29 between 11:45 A.M. - 3:45 P.M.
12/22 KHardison: No ETA. Updated due date.
Ship To Name: Cone health
Ship To Address: 4524 W Wendover Ave Building H Ste 110
Ship To City/State: Greensboro, NC 27409-9182
Waybill (Tracking #): 1ZE444250372363374
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 015-3481-00 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS
12/22 MOwens Called to speak to Courtney. Left a vm for her to call back to schedule the repair visit
12/19 MOwens Called to speak to Courtney Connor. Left a vm for her to call back to schedule the repair visit for next week.
12/19/2025jsells
left a voicemail for Courtney and I gave her the work order number and told her a coordinator will call to schedule this visit
🔧Work Performed
Debri cleaned from tracks
Unit cycle tested
🔍Technician Findings
Units located
Complains of stiff foot rest extension
⚠️Problem Description
Zone 1
NWD Footrest issue
Call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities
per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for
customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
From: mowens@emsar.com
To: courtney.connor@conehealth.com
My tech Todd Fogiel will go onsite next Tuesday 12/6 arriving between 9-10am.
Thanks
Melissa
From: Connor, Courtney <courtney.connor@conehealth.com>
Sent: Tuesday, December 30, 2025 11:47 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: Cone Health Midmark Exam Chair Repair
Hello!
I do not see a missed call but i was on vacation last week, I apologize I missed you.
They are able to come any
📋
Outbound to +13368324436
Completed Dec 30, 2025
Called to speak to Courtney. Left a vm for her to call back to schedule the repair visit since the parts delivered on 12/29.
📧
Email:Cone Health Midmark Exam Chair Repair
Completed Dec 26, 2025
From: mowens@emsar.com
To: courtney.connor@conehealth.com
Courtney
I have called a couple of times before Christmas and left a vm to contact you. There are 2 exam chairs that need repair complete at the address listed below.
Cone Health
4524 W Wendover Ave Building H Ste 110
Greensboro, NC
For the parts coming from Midmark the tracking info is listed below
1ZE444250372363374
Estimated delivery Monday, December 29 between 11:45 A.M. - 3:45 P.M.
📋
Outbound to +13368324436
Completed Dec 22, 2025
Called to speak to Courtney. Left a vm for her to call back to schedule the repair visit
📋
Outbound to +13368324436
Completed Dec 19, 2025
Called to speak to Courtney Connor. Left a vm for her to call back to schedule the repair visit for next week.
📋
Outbound to +13368324436
Completed Dec 19, 2025
left a voicemail for Courtney and I gave her the work order number and told her a coordinator will call to schedule this visit
📅
WO-01327465 - Repair - 200 (Series) Tables and Chairs - Greensboro - Cone health
Jan 6, 2026 9:00am – 12:00pm
Work Order: WO-01327465
Account: MIDMARK
Customer Case Number: SR 1505644 WO-00139597
Location: Cone health
Address: 4524 W Wendover Ave Building H Ste 110,, Greensboro, NC 27409
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2456180
Contact Name: Courtney Connor
Contact
PDF
SRA_WO-00139597_ver1
Dec 19, 2025
PDF
SRA_WO_00139597_ver1.pdf
Jan 6, 2026
Timeline
📞
Case Linked Dec 19, 1:49 PM
Case Number:00553211
Subject:Midmark Service Request Dispatch Authorization - WO-00139597
Status:Closed
📋
Work Order Created Dec 19, 2:08 PM
Work Order:WO-01327465
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsDec 19, 2:14 PM