Midmark Service Request Dispatch Authorization - WO-00139597
Closed
Zone 1
NWD Footrest issue
Call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities
per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for
customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/30 MOwens Called to speak to Courtney. Left a vm for her to call back to schedule the repair visit since the parts delivered on 12/29. Courtney replied back to the email and said any day works between 8-8 to schedule the repair visit. Responded back to confirm scheduling the repair visit for first available on 1/6 with arrival between 9-10am.
12/26 MOwens sent an email to Courtney with the tracking info and asked to to call or respond so the visit can be scheduled after the parts arrive.
12/23/2025 LHill-LM at (336) 832-4436 for Courtney Connor trying to schedule tech visit.
12/22 MOwens Called to speak to Courtney. Left a vm for her to call back to schedule the repair visit
12/19 MOwens Called to speak to Courtney Connor. Left a vm for her to call back to schedule the repair visit for next week.
🔧Work Performed
Front port removed
Removed outside components that fell into unit
New port installed
🔍Technician Findings
Unit located
Base operation intermittent
Front port damaged
⚠️Problem Description
Zone 1
NWD Footrest issue
Call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities
per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for
customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 745363 015-3481-00 1.00000
12/23/2025 LHill-LM at (336) 832-4436 for Courtney Connor trying to schedule tech visit.
📅
WO-01327466 - Repair - 200 (Series) Tables and Chairs - Greensboro - Cone health
Jan 6, 2026 9:00am – 12:00pm
Work Order: WO-01327466
Account: MIDMARK
Customer Case Number: SR 1505644 WO-00139598
Location: Cone health
Address: 4524 W Wendover Ave Building H Ste 110,, Greensboro, NC 27409
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2455792
Contact Name: Courtney Connor
Contact