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WO-01327497 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PUTNEY MEMORIAL HOSPITAL INC — 417 3rd Avenue West,, Albany, GA, 31701

Dec 19, 2025 → Apr 22, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 22)
✓ SLA Met (5d early)
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 89.9d
Field Work 0.0d
Billing 6.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
89.9 days
Over SLA
Field Work
0.0 days
Billing
6.7 days
Over SLA
Created: Dec 19, 2025 Due: Apr 27, 2026 Completed: Apr 22, 2026 (5 days early)
📅
88.4 days Total Age
⏱️
80.7d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
94.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00553249
GE FMI 32097 - Phoebe
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Raven Toney
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (28)
WO-01327491 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327493 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327494 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327495 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327496 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327497 (current) Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327498 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327499 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327501 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327502 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327503 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327505 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
WO-01327506 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327507 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327508 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327509 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327510 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327511 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327512 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327513 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327514 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 13, 2026
WO-01327515 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327516 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327517 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
WO-01327518 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327520 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 13, 2026
WO-01327521 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327522 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 80.7 days stuck in "Assigned"
⏱️
Total Delay 94.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
80.7d / 0.5d SLA
Ready for Release
0.0d
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
6.7d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/14/2026 RArnold - Called 229.288.2627 for Madison Giggey. She confirmed to have Ryan on site Tuesday 04/21.

12/23/2025 EMartin called 229.603.9100 / Raven Toney raven.toney@trimedx.com goes to google phone number confirmed at least 20 devices onsite confirmed onsite tentaively to start devices 01/19/26 sent confirmation to madison.giggey@trimedx.com POC onsite Madison 229.288.2627 confirmed address

🔧 Work Performed
Duplicate WO
🔍 Technician Findings
Duplicate WO
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 19, 2:53 PM
Case Number: 00553249
Subject: GE FMI 32097 - Phoebe
Status: Closed
📋
▶
2 Work Order Created Dec 19, 3:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 23, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 21h
🚨 81.0 business days
✅
Status: Ready for Release by Rebecca Arnold Apr 14, 1:25 PM
From: Assigned
To: Ready for Release
Duration in Previous: 111d 23h
👷
▶
3 Technician Assigned Apr 14, 1:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-21T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 5m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Ryan Lewis Apr 22, 4:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
✔️
▶
2 Status: Completed Apr 22, 4:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.9 business days
⏱️
Labor Added Apr 27, 2:26 PM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Apr 27, 2:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 20h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 80.7 business days (threshold: 4.0 business hours)
Exceeded by 80.2 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

📞
Case 00553249
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Apr 21, 8:00 AM
Created
Dec 19, 3:48 PM
Invoice #
SM-260985

Work Details (1)

Name Type Status Qty Amount Date
WL-03202300 Labor Open - $38.00 Apr 27, 2:26 PM

Details