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← WO Overview

WO-01327521 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PUTNEY MEMORIAL HOSPITAL INC — 417 3rd Avenue West,, Albany, GA, 31701

Dec 19, 2025 → Apr 22, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 22)
✓ SLA Met (5d early)
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 89.9d
Field Work 0.1d
Billing 18.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
89.9 days
Over SLA
Field Work
0.1 days
Billing
18.5 days
Over SLA
Created: Dec 19, 2025 Due: Apr 27, 2026 Completed: Apr 22, 2026 (5 days early)
📅
88.3 days Total Age
⏱️
80.7d in Assigned Longest Stage
🔄
26 transitions Status Changes
⚠️
98.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 21, 2026
Visit 2 Apr 22, 2026

AI Analysis

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Originating Case

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🎫
Case #00553249
GE FMI 32097 - Phoebe
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Raven Toney
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (28)
WO-01327491 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327493 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327494 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327495 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327496 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327497 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327498 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327499 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327501 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327502 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327503 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327505 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
WO-01327506 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327507 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327508 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327509 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327510 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327511 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327512 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327513 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327514 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 13, 2026
WO-01327515 Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327516 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327517 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
WO-01327518 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327520 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 13, 2026
WO-01327521 (current) Invoiced
FCO • Ryan Lewis
Created: Dec 19, 2025 • Closed: Apr 22, 2026
WO-01327522 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 80.7 days stuck in "Assigned"
⏱️
Total Delay 98.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Assigned
80.7d / 0.5d SLA
Ready for Release
0.0d
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
14.9d / 1.0d SLA
Billing Review
3.0d / 2.0d SLA
WO Correction Needed
0.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/14/2026 RArnold - Called 229.288.2627 for Madison Giggey. She confirmed to have Ryan on site Tuesday 04/21.

12/23/2025 EMartin called 229.603.9100 / Raven Toney raven.toney@trimedx.com goes to google phone number confirmed at least 20 devices onsite confirmed onsite tentaively to start devices 01/19/26 sent confirmation to madison.giggey@trimedx.com POC onsite Madison 229.288.2627 confirmed address

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 19, 2:53 PM
Case Number: 00553249
Subject: GE FMI 32097 - Phoebe
Status: Closed
📋
▶
2 Work Order Created Dec 19, 4:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 23, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 20h
🚨 81.0 business days
✅
▶
4 Status: Ready for Release Apr 14, 1:24 PM
Status: Ready for Release → Dispatch Scheduled → Status: Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-21T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 2m
👷
Technician Assigned by Rebecca Arnold
Technician: a0hVU000000jl2oYAA, Ryan Lewis
⚠️ 7.0 business days
🔧
Status: Tech On Site by Ryan Lewis Apr 22, 4:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏱️
▶
2 3x Labor Added Apr 22, 4:45 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 102, 53
💵
▶
2 Expenses Added Apr 22, 4:58 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 30m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Apr 27, 4:10 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey May 5, 10:31 AM
From: Ready to Bill, Billing Review, WO Correction Needed
To: Billing Review, WO Correction Needed
Duration in Previous: 7d 18h, 0m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey May 7, 2:31 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 3h
🏁
Status: Closed by Ryan Lewis May 7, 7:25 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 54m
📄
Status: Ready to Bill by Timothy Amburgey May 8, 11:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 34m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review May 11, 9:34 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 11, 1:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 11, 2:37 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 11:13 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 2:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 4:27 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey May 13, 9:09 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 16h 41m, 0m
📨
Status: Invoice Pending by Timothy Amburgey May 14, 8:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 38m
🧾
▶
2 Invoice Created May 14, 9:06 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m

Bottlenecks

Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 80.7 business days (threshold: 4.0 business hours)
Exceeded by 80.2 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00553249
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Apr 21, 8:00 AM
Created
Dec 19, 4:17 PM
Invoice #
SM-261879

Work Details (7)

Name Type Status Qty Amount Date
WL-03196459 Labor Open 2.5 $525.00 Apr 22, 4:45 PM
WL-03196460 Labor Open 1.5 $525.00 Apr 22, 4:45 PM
WL-03196461 Labor Open 1 $100.00 Apr 22, 4:45 PM
WL-03196467 Travel Open 102 $0.00 Apr 22, 4:47 PM
WL-03196468 Travel Open 53 $0.00 Apr 22, 4:47 PM
WL-03196488 Expenses Open 1 $166.06 Apr 22, 4:58 PM
WL-03202590 Labor Open 0.016666666666667 $38.00 Apr 27, 4:10 PM

Details