Work Order Type: Repair
https://www.ebiotrack.com/omnicor/workorder.php?wo=7039
Q-00031712
Information from ebt side:
ADC AD View 2
Asset ID: 12984776
Asset ID: 12984777
Last year when the vitals machines were inspected, we told the person they were in need of calibration (the values often seem inaccurate or questionable) and that the backlights were malfunctioning, making it difficult to read the numbers.
These units will need to be shipped to our depot for calibration. Depot.
4hr depot labor
6x- shipping @28
2/13/26 DPatton - Backlight on screen was going out and will need a replacement screen to fix issue. Sending unit out to manufacture for repairs. Was this completed? Is the subcontractor cost $75. billable on this WO?
1/21 SKLEIN - Manufacture DOES NOT take PO's. Please pay with Credit Card. Email attached to Files.
Updated device labels
Cleaned device externals
Visual Inspection; Passed
Electrical Safety Test; Passed
NIBP leak test; Passed
Leak Test (Max < 5mmHg) Actual Reading: __2__ mmHg; Passed
Over Pressure Test; Passed -
Adult Mode: (280….329 mmHg) Actual Reading: __299.8__ mmHg -
Neonate Mode:(130....164mmHg) Actual Reading: __145.4__ mmHg -
NIBP accuracy check; Passed -
0 mmHg = __0__ mmHg -
50 mmHg (± 5 mmHg) = __50__mmHg -
150 mmHg (± 5 mmHg) = __150__ mmHg -
250 mmHg (± 5 mmHg) = __249.7__ mmHg -
PM Completed -
Thermometer:
96.8 °F (±0.4 °F) = __96.8___ °F
101.3 °F (±0.4 °F) =__101.2___ °F
105.8 °F (±0.4 °F) =__105.7___ °F
12 x 12 x 12" Corrugated Box
Outbound: 1Z01E3E70397286030
- Delivered: 12/26/2025
Return: 1Z01E3E79095278862
- Shipper created a label, UPS has not received the package yet.
Service Complete -Sent back to customer.
🔍Technician Findings
Was able to duplicate issue. Backlight on screen was going out and will need a replacement screen to fix issue. Sending unit out to manufacture for repairs.
⚠️Problem Description
Work Order Type: Repair
Q-00031712
Information from ebt side:
ADC AD View 2
Asset ID: 13353457
Asset ID: 13353458
Last year when the vitals machines were inspected, we told the person they were in need of calibration (the values often seem inaccurate or questionable) and that the backlights were malfunctioning, making it difficult to read the numbers.
These units will need to be shipped to our depot for calibration. Depot.
To: lalbrecht@acbcservices.org; scurtis@acbcservices.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0002_1Z01E3E79097886059.pdf, ShippingLabel_0001_1Z01E3E79095278862.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01327523
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 20, 2025
To: lalbrecht@acbcservices.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327523Location: ADDICTION CENTER OF BROOME COUNTYAddress: 30 W STATE ST. BINGHAMTON, NY 13901Device: Problem Description: Work Order Type: Repair
https://www.ebiotrack.com/omnicor/
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01327523
Completed Dec 19, 2025
To: lalbrecht@acbcservices.org; scurtis@acbcservices.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01327523
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Pl
Jan 27, 2026 2:08pm
@Keith Fricke Good Afternoon, Sir.
The manufacture that we sent these two units to is requesting payment via credit card to have the units returned to us. They've been reaching out to us for a couple of weeks and threating to return the units unrepaired if not paid for soon. Can you please some point today get in contact with Maria with ADC to pay for these. I have attached the email she provided me in the Files and her contact info is in the Internal CSA Notes. These payments will be for WO-01327523 and WO-01334713. Both units were sent in to them in the same box, so its just one parts order.
Case #00552775 – waiting on response - OMNI L2 Review
Status: Closed | Priority: Standard
Work Order Type: Repair
https://www.ebiotrack.com/omnicor/workorder.php?wo=7039
Q-00031712
Information from ebt side:
ADC AD View 2
Asset ID: 12984776
Asset ID: 12984777
Last year when the vitals machines were inspected, we told the person they were in need of calibration (the valu
💬Case Comment
Internal Jan 28, 2026 1:17pm
Scott B built the sites and WOs generated
Timeline
📞
Case Linked Dec 18, 10:18 AM
Case Number:00552775
Subject:waiting on response - OMNI L2 Review
Status:Closed
⏳2.0 business days
📋
▶
3
Work Order Created Dec 19, 4:21 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Leona Coonrod
Technician:Ryan Schwochow
👷
Status: Assigned by Leona Coonrod
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 19, 4:44 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:22m
⏳1.9 business days
🔩
▶
2
2x Parts Added Dec 22, 10:25 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:2d 17h
⚠️7.0 business days
⏸️
Status: On Hold by Ryan SchwochowDec 31, 9:18 AM
From:Reschedule
To:On Hold
Duration in Previous:8d 22h
⚠️6.0 business days
👷
▶
2
Technician Assigned Jan 8, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold
To:Assigned
Duration in Previous:8d 5h
📦
▶
2
Parts Requested Jan 8, 4:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Assigned
To:Awaiting Parts
Duration in Previous:2h 1m
💵
▶
2
Expenses Added Jan 9, 1:02 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:20h 30m
⚠️8.0 business days
💵
Expenses Added Jan 21, 3:17 PM
Type:Expenses
Status:Open
Qty:1
🚨15.0 business days
🔧
Status: Tech On Site by Samuel KleinFeb 10, 9:37 AM
From:Reschedule
To:Tech On Site
Duration in Previous:31d 20h
⏱️
Labor Added Feb 10, 9:50 AM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Samuel KleinFeb 10, 10:07 AM
From:Tech On Site
To:Completed
Duration in Previous:29m
🏁
Status: Closed by Samuel KleinFeb 10, 10:13 AM
From:Completed
To:Closed
Duration in Previous:6m
⏳3.0 business days
💵
Status: Billing Review by Diane PattonFeb 12, 3:36 PM
From:Closed
To:Billing Review
Duration in Previous:2d 5h
🚨49.0 business days
🏁
Status: Closed by Diane PattonApr 22, 4:37 PM
From:Billing Review, Closed
To:Closed, Ready to Bill
Duration in Previous:69d 0h, 0m
📨
▶
2
Status: Invoice Pending Apr 22, 4:42 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨56.9 business days
🧾
Invoice Created Jul 14, 12:18 PM
Invoice Number:SM-259878
Bottlenecks
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 48.4 business days (threshold: 2.0 business days)