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WO-01327583 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Diamond Wipes International Inc — 4651 Schaefer Ave, Chino CA, 91710

Dec 22, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (14 biz days early)
Active: 53 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Dec 22 → Jan 31, 2026
26 business days (counted)
Running total: 26 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Jan 31 → Mar 11, 2026
27 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Dec 22, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 22 Ready for Scheduling ▶ Running 0 0
Dec 22 → Jan 31 Assigned ▶ Running 26 26
Jan 31 → Mar 11 Scheduled ▶ Running 27 53
Mar 11 → Mar 11 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Coordinators 54.0d
Field Work 1.0d
Billing 20.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Field Work
1.0 days
Billing
20.1 days
Over SLA
Created: Dec 22, 2025 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
54.0 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
69.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553455
6008293928
Closed
20L SYS-LC-1260 Contract ends 11/22/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1312B DEACB04280 1260 Binary Pump G1322A JPAAJ80901 1260 Standard Degasser G1329B DEAAC14205 1260 Standard Autosampler G1316A DEACN15583 1260 Thermostatted Column Compartment G4212B DEAA303811 1260 Diode Array Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Carmina Pingue
Owner
Leona Coonrod
Created
Dec 22, 2025
Work Orders from this Case (2)
WO-01327582 Invoiced
Preventive Maintenance • Hermilo Solano
Created: Dec 22, 2025 • Closed: Mar 11, 2026
WO-01327583 (current) Invoiced
EOQ • Hermilo Solano
Created: Dec 22, 2025 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 237 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 69.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
27.0d / 0.5d SLA
Scheduled
27.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
20.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Hermilo Solano ARP to site is 19 miles. Zone 1
🔧 Work Performed
Performed annual PMOQ per Agilent's EQP version 2.62 protocol. All required PMOQ tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
20L SYS-LC-1260 Contract ends 11/22/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1312B DEACB04280 1260 Binary Pump G1322A JPAAJ80901 1260 Standard Degasser G1329B DEAAC14205 1260 Standard Autosampler G1316A DEACN15583 1260 Thermostatted Column Compartment G4212B DEAA303811 1260 Diode Array Detector
📄 Description
LC 1260 System
📞 Call Description
MAR 2026 LC GORILLA EOQ

Timeline

📞
▶
4 Case Linked Dec 22, 10:34 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01327583
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Jan 31, 11:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-03-10T15:00:00.000+0000
🚨 27.0 business days
🔧
Status: Tech On Site by Hermilo Solano Mar 11, 12:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 38d 23h
⏱️
5x Labor Added Mar 11, 7:18 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 7.5, 20
✔️
Status: Completed by Hermilo Solano Mar 11, 7:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 23m
🏁
Status: Closed by Hermilo Solano Mar 11, 7:49 PM
From: Completed
To: Closed
Duration in Previous: 18m
📄
Status: Ready to Bill by Hannah Shaw Mar 12, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 37m
🚨 18.0 business days
💵
▶
2 Status: Billing Review Apr 6, 11:55 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Hannah Shaw Apr 6, 12:00 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours

🔗 Related Artifacts

📞
Case 00553455
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Hermilo Solano
Scheduled
Mar 10, 11:00 AM
Created
Dec 22, 10:36 AM
Invoice #
SM-258564

Work Details (5)

Name Type Status Qty Amount Date
WL-03140176 Labor Open 0.75 $56.25 Mar 11, 7:18 PM
WL-03140177 Labor Open 7.5 $847.00 Mar 11, 7:18 PM
WL-03140178 Labor Open 0.75 $56.25 Mar 11, 7:18 PM
WL-03140179 Travel Open 20 $0.00 Mar 11, 7:18 PM
WL-03140180 Travel Open 20 $0.00 Mar 11, 7:18 PM

Details