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WO-01327659 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HOWARD COUNTY GENERAL HOSPITAL — 5755 CEDAR LN, COLUMBIA MD, 21044

Dec 22, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 29 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
26d
▶ Clock Running
Status: Created
Dec 22 → Jan 31, 2026
26 business days (counted)
Running total: 26 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Mar 31, 2026
41 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 3, 2026
3 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 22, 2025 Completed: Apr 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Jan 31 Created ▶ Running 26 26
Jan 31 → Mar 31 Ready for Release ⏸ Paused 41 —
Mar 31 → Mar 31 Scheduled ▶ Running 0 26
Mar 31 → Mar 31 Ready for Scheduling ▶ Running 0 26
Mar 31 → Apr 3 Scheduled ▶ Running 3 29
Apr 3 → Apr 3 Tech On Site ▶ Running 0 29
Dispatch 26.4d
Holding 41.0d (excluded)
Coordinators 4.1d
Field Work 0.9d
Billing 29.6d
✓ SLA Met
Dispatch
26.4 days
Over SLA
Holding (excluded from total)
41.0 days
Coordinators
4.1 days
Over SLA
Field Work
0.9 days
Billing
29.6 days
Over SLA
Created: Dec 22, 2025 Due: Apr 27, 2026 Completed: Apr 3, 2026 (24 days early)
📅
70.4 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
26 transitions Status Changes
⚠️
47.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00553507
GE FMI 32097 - Howard County
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Allison Belyea
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (16)
WO-01327652 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327653 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327654 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327655 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327656 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327657 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327658 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327659 (current) Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327660 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327661 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327662 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 7, 2026
WO-01327663 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327664 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327666 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
WO-01327667 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 6, 2026
WO-01327668 Invoiced
FCO • Jeffrey Coles
Created: Dec 22, 2025 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 47.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
26.4d / 0.5d SLA
Ready for Release
41.0d
Scheduled
4.1d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
29.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/01/2026 - ARuby - Rescheduled to 4/2-4/6 for Jeffrey Coles ... 03/31/2026 - ARuby- Reassigning to Jeffrey Coles for 4/6-4/8/2026 03/31/2026 - ARuby - Called 667-284-2072 for Deb. She confirmed dates from 4/1-4/3 for onsite visit. Sent email to dschinn1@jhmi.edu. Dispatching to Michael Steencken for 04/01-04/03/2026. ... 03/30/2026 - ARuby - Received email back from Morgan Risley verifying proposed date. She advised the main contact will be Deb Schinner from the NICU. ... 03/30/2026 - ARuby - emailed morgan Risley (Supervisor) mpeddic1@jhmi.edu proposing date. emailed Deb Schinner Dschinn1@gh.edu to confirm devices. .... 03/26/2026 - ARuby - called (410) 740-7890 cannot reach biomed through mainline called 410-740-7845 - Labor and Delivery mainline xfer to Labor and Delivery team - advised to contact morgan Risley (Supervisor) mpeddic1@jhmi.edu 667-284-2069. Called Morgan, said she has some, and requested an email with device list. Gave me nicu manager Deb Schinner 667-284-2072 Dschinn1@gh.edu to contact for devices she does not have. Will call after I receive confirmation email from Morgan.
🔧 Work Performed
FMI32097_Code 1_inspect. FMI32097_Code 1_inspect. FMI32097_Heater door inspection. FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 22, 12:09 PM
Case Number: 00553507
Subject: GE FMI 32097 - Howard County
Status: Closed
📋
Work Order Created Dec 22, 3:27 PM
Work Order: WO-01327659
Type: FCO
Priority: PC
🚨 27.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 39d 20h
🚨 41.0 business days
👷
▶
3 Technician Assigned Mar 31, 11:07 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-01T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 22h
📅
Status: Ready for Scheduling by Autumn Ruby Mar 31, 3:54 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 4h 47m
📅
▶
3 Dispatch Scheduled Mar 31, 4:01 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Jeffrey Coles
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6m
⏳ 2.0 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 1, 6:25 PM
Scheduled For: 2026-04-02T12:00:00.000+0000
⏳ 2.7 business days
🔧
Status: Tech On Site by Jeffrey Coles Apr 3, 9:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 17h
⏱️
2x Labor Added Apr 3, 9:48 AM
Type: Labor
Status: Open
Qty: 1, 0.5
⏱️
3x Labor Added Apr 3, 4:33 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 30
✔️
▶
2 Status: Completed Apr 3, 4:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.9 business days
⏱️
Labor Added Apr 7, 1:38 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 7, 1:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 21h
💵
▶
2 Status: Billing Review Apr 8, 9:31 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 9, 2:14 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 4h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 2:21 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
💵
▶
2 Status: Billing Review Apr 10, 1:23 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 13, 11:09 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 14, 12:30 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 15, 11:17 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 22h 45m, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Apr 17, 1:20 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 20, 12:24 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 23h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 21, 2:05 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
💵
▶
2 Status: Billing Review Apr 22, 1:58 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 20h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⚠️ 5.0 business days
🧾
Invoice Created May 11, 11:26 AM
Invoice Number: SM-260985

Bottlenecks

Entered
Duration: 26.4 business days (threshold: 4.0 business hours)
Exceeded by 25.9 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Ready to Bill
Duration: 9.7 business days (threshold: 1.0 business days)
Exceeded by 8.7 business days

🔗 Related Artifacts

📞
Case 00553507
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Apr 2, 8:00 AM
Created
Dec 22, 3:27 PM
Invoice #
SM-260985

Work Details (6)

Name Type Status Qty Amount Date
WL-03172173 Labor Open 1 $250.00 Apr 3, 9:48 AM
WL-03172174 Labor Open 0.5 $100.00 Apr 3, 9:48 AM
WL-03173020 Labor Open 1.5 $0.00 Apr 3, 4:33 PM
WL-03173021 Travel Open 30 $0.00 Apr 3, 4:33 PM
WL-03173022 Travel Open 30 $0.00 Apr 3, 4:33 PM
WL-03176028 Labor Open 0.016666666666667 $38.00 Apr 7, 1:38 PM

Details