FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay41.0 days stuck in "Ready for Release"
⏱️
Total Delay47.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
26.4d / 0.5d SLA
Ready for Release
41.0d
Scheduled
5.1d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
27.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/01/2026 - ARuby - Rescheduled to 4/2-4/6 for Jeffrey Coles ... 03/31/2026 - ARuby- Reassigning to Jeffrey Coles for 4/6-4/8/2026 03/31/2026 - ARuby - Called 667-284-2072 for Deb. She confirmed dates from 4/1-4/3 for onsite visit. Sent email to dschinn1@jhmi.edu. Dispatching to Michael Steencken for 04/01-04/03/2026. ... 03/30/2026 - ARuby - Received email back from Morgan Risley verifying proposed date. She advised the main contact will be Deb Schinner from the NICU. ... 03/30/2026 - ARuby - emailed morgan Risley (Supervisor) mpeddic1@jhmi.edu proposing date. emailed Deb Schinner Dschinn1@gh.edu to confirm devices. .... 03/26/2026 - ARuby - called (410) 740-7890 cannot reach biomed through mainline called 410-740-7845 - Labor and Delivery mainline xfer to Labor and Delivery team - advised to contact morgan Risley (Supervisor) mpeddic1@jhmi.edu 667-284-2069. Called Morgan, said she has some, and requested an email with device list. Gave me nicu manager Deb Schinner 667-284-2072 Dschinn1@gh.edu to contact for devices she does not have. Will call after I receive confirmation email from Morgan.
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use
🔍Technician Findings
FMI32097
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01327667 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - COLUMBIA - HOWARD COUNTY GENERAL HOSPITAL
Apr 6, 2026 8:00am – 5:00pm
Work Order: WO-01327667
Account: GE Healthcare FMI
Customer Case Number: 1-556812515541
Location: HOWARD COUNTY GENERAL HOSPITAL
Address: 5755 CEDAR LN, COLUMBIA, MD 21044
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABB71170
Contact Name: Deb Schinner
Contact Phone: 6
JPG
GOB_TABB71170
Apr 6, 2026
JPG
SCREW TWO
Apr 6, 2026
JPG
SCREW RIGHT
Apr 6, 2026
Timeline
📞
Case Linked Dec 22, 12:09 PM
Case Number:00553507
Subject:GE FMI 32097 - Howard County
Status:Closed
📋
Work Order Created Dec 22, 3:34 PM
Work Order:WO-01327667
Type:FCO
Priority:PC
🚨27.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM