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WO-01327673 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST PETERS HOSPITAL — 315 S MANNING BLVD, ALBANY NY, 12208

Dec 22, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met (1 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Jan 1, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 29, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 4 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Dec 29 → Jan 1, 2026
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Jan 1 → Jan 1, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 22, 2025 Invoiced: Jan 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 29 Scheduled ▶ Running 4 4
Dec 29 → Dec 29 Entered ▶ Running 0 4
Dec 29 → Dec 29 Scheduled ▶ Running 0 4
Dec 29 → Jan 1 Tech On Site ▶ Running 2 6
Jan 1 → Jan 1 Completed ▶ Running 0 6
Dispatch 2.1d
Coordinators 4.7d
Field Work 2.2d
Billing 16.8d
✓ SLA Met
Dispatch
2.1 days
Over SLA
Coordinators
4.7 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
16.8 days
Over SLA
Created: Dec 22, 2025 Due: Jan 3, 2026 Completed: Jan 1, 2026 (2 days early)
📅
6.4 days Total Age
⏱️
19.3d in L2 Review Longest Stage
🔄
16 transitions Status Changes
⚠️
17.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553628
Urgent GE MIC install WO request
Closed
"Select the ""Multi-IP"" option for the product type included in the installation order. One must be assigned for an FSE to close the WO. Examples: Panda iRes Warmer PANDA - Multiple IPs Giraffe Bedded Warmer GW - Multiple IPs Giraffe OmniBed Carestation GOB - Multiple IPs Note: leave blank for accessory only installs"
Priority
High
Origin
Email
Reason
New Case
Contact
Joseph Botticelli
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (3)
WO-01327673 (current) Invoiced
Installation • Philmon Mehari
Created: Dec 22, 2025 • Closed: Dec 31, 2025
WO-01327674 Invoiced
Installation • Joseph Nuovo
Created: Dec 22, 2025 • Closed: Dec 30, 2025
WO-01327675 Invoiced
Installation • April Nuovo
Created: Dec 22, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 303 days old
🚨
Primary Delay 19.3 days stuck in "L2 Review"
⏱️
Total Delay 17.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
25.3d
Ready to Bill
13.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
3.6d
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 RArnold - dispatching to Philmon

🔧 Work Performed
GE Panda Warmers Installation
🔍 Technician Findings
GE Panda Warmers Installation
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25509727SA,PBW25509722SA,PBW25509726SA,PBW25509725SA,PBW25509724SA Scale serial number(s): P310834L,P310832L,P310835L,P310833L,P310842L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 5 PANDA

Timeline

📞
Case Linked Dec 22, 3:36 PM
Case Number: 00553628
Subject: Urgent GE MIC install WO request
Status: Closed
📋
Work Order Created Dec 22, 4:08 PM
Work Order: WO-01327673
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 22, 4:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-29T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 36m
⏳ 4.9 business days
🆕
▶
4 Status: Entered Dec 29, 1:52 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-12T06:00:00.000+0000, 2026-01-12T00:00:00.000+0000, 2025-12-30T00:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: a0hVU000002ik4PYAQ, Philmon Mehari
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Brandi Rodriguez Dec 29, 1:59 PM
Scheduled For: 2025-12-29T00:00:00.000+0000
💵
2x Expenses Added Dec 29, 3:20 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Philmon Mehari Dec 29, 5:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 4m
⏳ 2.9 business days
⏱️
9x Labor Added Dec 31, 9:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4.75, 0.75, 1, 180
✔️
▶
2 Status: Completed Dec 31, 10:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.2 business days
⏱️
▶
2 Labor Added Jan 2, 8:53 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 10h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:37 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 7h
🚨 19.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:06 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 27d 21h
💵
▶
2 Status: Billing Review Feb 2, 2:22 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⏳ 4.0 business days
🏁
Status: Closed by Sean Currie Feb 5, 1:09 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 22h
👀
Status: L2 Review by Sean Currie Feb 6, 10:08 AM
From: Closed
To: L2 Review
Duration in Previous: 20h 58m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 10:34 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 10d 0h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
🧾
▶
2 Invoice Created Mar 5, 11:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 30m

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

📞
Case 00553628
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Philmon Mehari
Scheduled
Dec 28, 7:00 PM
Created
Dec 22, 4:08 PM
Invoice #
SM-255646

Work Details (12)

Name Type Status Qty Amount Date
WL-03049091 Expenses Open 1 $0.00 Dec 29, 3:20 PM
WL-03049092 Expenses Open 1 $169.31 Dec 29, 3:20 PM
WL-03052051 Labor Open 4.75 $450.00 Dec 31, 9:40 PM
WL-03052052 Labor Open 4 $360.00 Dec 31, 9:40 PM
WL-03052053 Labor Open 0.75 $0.00 Dec 31, 9:40 PM
WL-03052054 Expenses Open 1 $0.00 Dec 31, 9:40 PM
WL-03052055 Expenses Open 1 $169.31 Dec 31, 9:40 PM
WL-03052056 Expenses Open 1 $0.00 Dec 31, 9:40 PM
WL-03052057 Expenses Open 1 $0.00 Dec 31, 9:40 PM
WL-03052058 Travel Open 180 $0.00 Dec 31, 9:40 PM
WL-03052059 Travel Open 8 $0.00 Dec 31, 9:40 PM
WL-03052277 Labor Open 0.016666666666667 $38.00 Jan 2, 8:53 AM

Details