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WO-01327675 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST PETERS HOSPITAL — 315 S MANNING BLVD, ALBANY NY, 12208

Dec 22, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met (1 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Jan 1, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 1, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Jan 1 → Jan 1, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 22, 2025 Invoiced: Jan 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Jan 1 Scheduled ▶ Running 6 6
Jan 1 → Jan 1 Completed ▶ Running 0 6
Dispatch 2.1d
Coordinators 6.3d
Billing 2.6d
✓ SLA Met
Dispatch
2.1 days
Over SLA
Coordinators
6.3 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 22, 2025 Due: Jan 3, 2026 Completed: Jan 1, 2026 (2 days early)
📅
6.3 days Total Age
⏱️
19.3d in L2 Review Longest Stage
🔄
6 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553628
Urgent GE MIC install WO request
Closed
"Select the ""Multi-IP"" option for the product type included in the installation order. One must be assigned for an FSE to close the WO. Examples: Panda iRes Warmer PANDA - Multiple IPs Giraffe Bedded Warmer GW - Multiple IPs Giraffe OmniBed Carestation GOB - Multiple IPs Note: leave blank for accessory only installs"
Priority
High
Origin
Email
Reason
New Case
Contact
Joseph Botticelli
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (3)
WO-01327673 Invoiced
Installation • Philmon Mehari
Created: Dec 22, 2025 • Closed: Dec 31, 2025
WO-01327674 Invoiced
Installation • Joseph Nuovo
Created: Dec 22, 2025 • Closed: Dec 30, 2025
WO-01327675 (current) Invoiced
Installation • April Nuovo
Created: Dec 22, 2025 • Closed: Dec 31, 2025
Completed with minor delays
Invoiced • 234 days old
🚨
Primary Delay 19.3 days stuck in "L2 Review"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
19.3d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 RArnold - dispatching to April

🔧 Work Performed
installed 1 Panda warmer with attached scale. All devices passed testing and verification. Except for one scale
🔍 Technician Findings
installed 1 Panda warmer with attached scale. All devices passed testing and verification. Except for one scale
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25509727SA,PBW25509722SA,PBW25509726SA,PBW25509725SA,PBW25509724SA Scale serial number(s): P310834L,P310832L,P310835L,P310833L,P310842L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 5 PANDA

Timeline

📞
Case Linked Dec 22, 3:36 PM
Case Number: 00553628
Subject: Urgent GE MIC install WO request
Status: Closed
📋
Work Order Created Dec 22, 4:12 PM
Work Order: WO-01327675
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 22, 4:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-29T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 30m
⚠️ 6.9 business days
⏱️
4x Labor Added Dec 31, 6:59 PM
Type: Labor, Travel
Status: Open
Qty: 4, 3.25, 0.25, 167
✔️
Status: Completed by April Nuovo Dec 31, 10:55 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 6h, 0m
⏳ 1.1 business days
⏱️
▶
2 Labor Added Jan 2, 8:52 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 9h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:28 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 7h
🚨 19.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:01 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 27d 21h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00553628
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
April Nuovo
Scheduled
Dec 29, 8:00 AM
Created
Dec 22, 4:12 PM
Invoice #
SM-253000

Work Details (5)

Name Type Status Qty Amount Date
WL-03051940 Labor Open 4 $450.00 Dec 31, 6:59 PM
WL-03051941 Labor Open 3.25 $360.00 Dec 31, 6:59 PM
WL-03051942 Labor Open 0.25 $0.00 Dec 31, 6:59 PM
WL-03051943 Travel Open 167 $0.00 Dec 31, 6:59 PM
WL-03052266 Labor Open 0.016666666666667 $38.00 Jan 2, 8:52 AM

Details