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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327907 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 COOK CHILDRENS MEDICAL CENTER — 801 7TH AVE, FORT WORTH TX, 76104

Dec 23, 2025 → Apr 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (14 biz days early)
Active: 10 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Mar 25, 2026
61 business days (not counted)
9d
▶ Clock Running
Status: Ready for Scheduling
Mar 25 → Apr 7, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 23, 2025 Completed: Apr 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 24 Created ▶ Running 1 1
Dec 24 → Mar 25 Ready for Release ⏸ Paused 61 —
Mar 25 → Apr 7 Ready for Scheduling ▶ Running 9 10
Apr 7 → Apr 7 Scheduled ▶ Running 0 10
Dispatch 1.3d
Holding 62.0d (excluded)
Coordinators 10.7d
Field Work 0.0d
Billing 25.5d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
62.0 days
Coordinators
10.7 days
Over SLA
Field Work
0.0 days
Billing
25.5 days
Over SLA
Created: Dec 23, 2025 Due: Apr 27, 2026 Completed: Apr 7, 2026 (20 days early)
📅
71.3 days Total Age
⏱️
62.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
26.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00553843
GE FMI 32097 - Cook Childrens 12.23.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leo Velasquez
Owner
Sherry Reich
Created
Dec 23, 2025
Work Orders from this Case (35)
WO-01327897 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327898 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327899 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 11, 2026
WO-01327900 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327901 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327902 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327903 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327904 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327905 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327906 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327907 (current) Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327908 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327909 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327910 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327911 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327912 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327913 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327914 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327915 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327916 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327917 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327918 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327919 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327921 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327922 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327923 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327924 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327925 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327927 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327929 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 9, 2026
WO-01327930 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 10, 2026
WO-01327931 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 11, 2026
WO-01327933 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 11, 2026
WO-01327934 Invoiced
FCO • Alberto Galan
Created: Dec 23, 2025 • Closed: Apr 7, 2026
WO-01327936 Invoiced
FCO • Philmon Mehari
Created: Dec 23, 2025 • Closed: Apr 11, 2026
Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 62.0 days stuck in "Ready for Release"
⏱️
Total Delay 26.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
62.0d
Ready for Scheduling
10.0d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
25.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/25/2026: ARoosa - Sent reply email to Russ Trantham letting him know I was looping in Brandi & Rebecca to assist in scheduling...03/25/2026: ARoosa - Recvd. email from Russ Trantham lead biomed tech. Russ.Trantham@cookchildrens.org All units confirmed. They use Symplr as their vendor credential platform and per their policy our tech. will need to be under their supervision and be accompanied by them while on site. There will be a designated work space for our tech. to work on these units.He needs a time frame as to when tech would be on site so he may plan accordingly with NICU Mngt... 03/20/2026: ARoosa - Recvd call from 682-885-1790 Salvador Cruz returning my VM. Salvador asked me to email him list of devices. salvador.cruz@cookchildrens.org... 03/20/2026: ARoosa - Called 682-885-4023, Jai Patel, Bio Med Mgr, VM/LM sending email to jai.patel@cookchildrens.org... 02/17/2026 MHamersley - called 682-885-4023. (Leo no longer works here) spoke to Thomas; sending f/u emails: thomas.mcbrayer@cookchildrens.org & jai.patel@cookchildrens.org ... 12/29/2025 MHamersley - called 682-885-4023, spoke to Thomas McBrayer, he said to send him email and he will send to correct contacts; sent email: thomas.mcbrayer@cookchildrens.org & leo.velasquez@cookchildrens.org
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: Verified the canopy moves smoothly. Verified transition mode message is not present. Verified doors close smoothly. Verified corner pins are aligned. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 23, 12:10 PM
Case Number: 00553843
Subject: GE FMI 32097 - Cook Childrens 12.23.2025
Status: Closed
📋
Work Order Created Dec 23, 4:45 PM
Work Order: WO-01327907
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Dec 24, 9:46 AM
From: Entered
To: Ready for Release
Duration in Previous: 17h 0m
🚨 61.9 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 25, 8:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 90d 21h
🚨 10.0 business days
👷
▶
3 Technician Assigned Apr 7, 12:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-04-07T12:45:00.000+0000, 2026-04-07T12:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 3h
⏱️
▶
3 3x Labor Added Apr 7, 5:46 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Alberto Galan
From: Scheduled
To: Completed
Duration in Previous: 5h 26m
🏁
Status: Closed by Alberto Galan
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Apr 8, 2:49 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 21h 0m
💵
Status: Billing Review by Timothy Amburgey Apr 9, 2:15 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 25m, 0m
💵
▶
2 Status: Billing Review Apr 10, 1:24 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 15, 12:11 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 22h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 16, 12:15 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 17, 2:49 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 21, 3:42 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 0h, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 22, 3:25 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 41m, 0m
⚠️ 9.0 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 3:20 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 11d 23h, 0m
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 36m
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00553843
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Alberto Galan
Scheduled
Apr 7, 8:00 AM
Created
Dec 23, 4:45 PM
Invoice #
SM-260985

Work Details (4)

Name Type Status Qty Amount Date
WL-03176584 Labor Open 0.5 $0.00 Apr 7, 5:46 PM
WL-03176585 Labor Open 0.75 $100.00 Apr 7, 5:46 PM
WL-03176586 Labor Open 0.5 $525.00 Apr 7, 5:46 PM
WL-03177904 Labor Open 0.016666666666667 $38.00 Apr 8, 2:49 PM

Details