FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay62.0 days stuck in "Ready for Release"
⏱️
Total Delay26.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
62.0d
Ready for Scheduling
9.0d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
18.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/25/2026: ARoosa - Sent reply email to Russ Trantham letting him know I was looping in Brandi & Rebecca to assist in scheduling...03/25/2026: ARoosa - Recvd. email from Russ Trantham lead biomed tech. Russ.Trantham@cookchildrens.org All units confirmed. They use Symplr as their vendor credential platform and per their policy our tech. will need to be under their supervision and be accompanied by them while on site. There will be a designated work space for our tech. to work on these units.He needs a time frame as to when tech would be on site so he may plan accordingly with NICU Mngt... 03/20/2026: ARoosa - Recvd call from 682-885-1790 Salvador Cruz returning my VM. Salvador asked me to email him list of devices. salvador.cruz@cookchildrens.org... 03/20/2026: ARoosa - Called 682-885-4023, Jai Patel, Bio Med Mgr, VM/LM sending email to jai.patel@cookchildrens.org... 02/17/2026 MHamersley - called 682-885-4023. (Leo no longer works here) spoke to Thomas; sending f/u emails: thomas.mcbrayer@cookchildrens.org & jai.patel@cookchildrens.org ... 12/29/2025 MHamersley - called 682-885-4023, spoke to Thomas McBrayer, he said to send him email and he will send to correct contacts; sent email: thomas.mcbrayer@cookchildrens.org & leo.velasquez@cookchildrens.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
Verified the canopy moves smoothly.
Verified transition mode message is not present.
Verified doors close smoothly.
Verified corner pins are aligned.
Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01327927 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - FORT WORTH - COOK CHILDRENS MEDICAL CENTER
Apr 6, 2026 8:00am – 5:00pm
Work Order: WO-01327927
Account: GE Healthcare FMI
Customer Case Number: 1-556819659375
Location: COOK CHILDRENS MEDICAL CENTER
Address: 801 7TH AVE, FORT WORTH, TX 76104
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24370010SA
Contact Name: Jai Patel, Bio Med
JPG
TAB24370010SA (2)
Apr 7, 2026
JPG
TAB24370010SA (1)
Apr 7, 2026
JPG
TAB24370010SA (3)
Apr 7, 2026
Timeline
📞
Case Linked Dec 23, 12:10 PM
Case Number:00553843
Subject:GE FMI 32097 - Cook Childrens 12.23.2025
Status:Closed
📋
Work Order Created Dec 23, 4:51 PM
Work Order:WO-01327927
Type:FCO
Priority:PC
✅
Status: Ready for Release by Erin MartinDec 24, 9:46 AM
From:Entered
To:Ready for Release
Duration in Previous:16h 54m
🚨61.9 business days
📅
Status: Ready for Scheduling by Angela RoosaMar 25, 8:31 AM