Oak Street Health - 48 Hour - 132161: New Work Order Assigned
Closed
Work Order #132161
Also, our AED machine storage cube continues to beep at random times. Batteries were replaced sometime early this year and batteries for the AED machine were also just replaced about 1 week ago so not sure what the problem is. I do hear the beeping coming from the storage cube its in.
02/09/2026 JRolston - Part had delivered on 2/4, on FedEx tr# 488522169264.
2/3/26 RBerry- Updated due date based on parts. Removed delay code.
2/3 KKelch called Vanessa to schedule for 2/6 between 12 and 2 pm. Customer confirmed.
1-6 DSR sent email for update on Parts Order 00087261 to MM Team.
🔧Work Performed
Installed new AM12 Acquisition Module and leads. Installed new Lead Clip set. Unit passed all EKG testing. Advised customer that disposable ECG electrode tabs found on cart should be kept in a sealed bag to prevent them from drying out and producing false readings. EKG machine function tested and passed. Unit returned to service.
🔍Technician Findings
2/6/226 Zachary Stieben arrived on site. Found EKG to have new parts sent to be installed. Found ECG tab electrodes on ekg cart open in a unsealed package.
⚠️Problem Description
Work Order #132161
Work Order Description:
Our EKG machine isn't working properly as the cord/wires appear loose. We are trying to hold in place while also trying to get a reading, but this isn't working. Can we please get someone to service please? https://www.ebiotrack.com/workorder.php?wo=70556
📋
Outbound to +12145274449
Completed Feb 3, 2026
2/3 KKelch called Vanessa to schedule for 2/6 between 12 and 2 pm. Customer confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: vanessa.valdez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327981Location: Oak Street Health - MesquiteAddress: 2110 N Galloway Ave., Ste 116 Dallas, TX 75150Device: Problem Description: Work Order #132161
Work Order Descriptio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: vanessa.valdez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327981Location: Oak Street Health - MesquiteAddress: 2110 N Galloway Ave., Ste 116 Dallas, TX 75150Device: Problem Description: Work Order #132161
Work Order Descriptio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: vanessa.valdez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327981Location: Oak Street Health - MesquiteAddress: 2110 N Galloway Ave., Ste 116 Dallas, TX 75150Device: Problem Description: Work Order #132161
Work Order Descriptio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: vanessa.valdez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327981Location: Oak Street Health - MesquiteAddress: 2110 N Galloway Ave., Ste 116 Dallas, TX 75150Device: Problem Description: Work Order #132161
Work Order Descriptio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: vanessa.valdez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327981Location: Oak Street Health - MesquiteAddress: 2110 N Galloway Ave., Ste 116 Dallas, TX 75150Device: Problem Description: Work Order #132161
Work Order Descriptio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 24, 2025
To: vanessa.valdez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327981Location: Oak Street Health - MesquiteAddress: 2110 N Galloway Ave., Ste 116 Dallas, TX 75150Device: Problem Description: Work Order #132161
Work Order Descriptio
📅
WO-01327981 - Virtual Tech - Field Repair - Dallas - Oak Street Health - Mesquite
Feb 6, 2026 1:30pm – 3:30pm
Work Order: WO-01327981
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Mesquite
Address: 2110 N Galloway Ave., Ste 116, Dallas, TX 75150
Manufacturer:
Model #:
Serial #:
Contact Name: Vanessa Valdez
Contact Phone: 214-527-4449
Contact Email: vanessa.valdez@oakstre
SNOTE
VT Notes with Customer
Jan 6, 2026
Timeline
📞
Case Linked Dec 23, 6:12 PM
Case Number:00554022
Subject:Oak Street Health - 48 Hour - 132161: New Work Order Assigned
Status:Closed
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3
Work Order Created Dec 24, 8:41 AM
Work Order Created → Parts Requested → Status: Awaiting Parts