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WO-01327982 ↗ ServiceMax

Oak Street Health • Virtual Tech - Field Repair • P3

📍 Oak Street Health - Mesquite — 2110 N Galloway Ave., Ste 116, Dallas TX, 75150

Dec 24, 2025 → Dec 24, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 30, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Dec 24, 2025 Completed: Dec 24, 2025
Business Days Used 0 / 3
0 3d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0 / 3
Dec 24 → Dec 24 Ready for Scheduling ▶ Running 0 0 / 3
Dec 24 → Dec 24 Assigned ▶ Running 0 0 / 3
Dec 24 → Dec 24 Scheduled ▶ Running 0 0 / 3
Dispatch 0.0d
Coordinators 0.5d
Field Work 0.1d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Field Work
0.1 days
Billing
4.0 days
Over SLA
Created: Dec 24, 2025 Due: Dec 30, 2025 Completed: Dec 24, 2025 (6 days early)
📅
0.6 days Total Age
⏱️
4.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554022
Oak Street Health - 48 Hour - 132161: New Work Order Assigned
Closed
Work Order #132161 Also, our AED machine storage cube continues to beep at random times. Batteries were replaced sometime early this year and batteries for the AED machine were also just replaced about 1 week ago so not sure what the problem is. I do hear the beeping coming from the storage cube its in.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Vanessa Valdez
Owner
Virtual Tech
Created
Dec 23, 2025
Work Orders from this Case (2)
WO-01327981 Invoiced
Virtual Tech - Field Repair • Zachary Stieben
Created: Dec 24, 2025 • Closed: Feb 6, 2026
WO-01327982 (current) Invoiced
Virtual Tech - Field Repair • Zachary Stieben
Created: Dec 24, 2025 • Closed: Dec 24, 2025
Completed with minor delays
Invoiced • 233 days old
🚨
Primary Delay 4.0 days stuck in "Ready to Bill"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed a new 9V battery in AED storage box alarm. Customer owned and supplied new battery. Unit function tested and passed. Unit returned to service.
🔍 Technician Findings
12/24/2025 Zachary Stieben arrived on site. Found Zoll AED asset# 6033492 storage box alarm requiring a new 9V battery.
⚠️ Problem Description
Work Order #132161 Also, our AED machine storage cube continues to beep at random times. Batteries were replaced sometime early this year and batteries for the AED machine were also just replaced about 1 week ago so not sure what the problem is. I do hear the beeping coming from the storage cube its in. https://www.ebiotrack.com/workorder.php?wo=70557

Timeline

📞
Case Linked Dec 23, 6:12 PM
Case Number: 00554022
Subject: Oak Street Health - 48 Hour - 132161: New Work Order Assigned
Status: Closed
📋
▶
2 Work Order Created Dec 24, 8:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 24, 8:57 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HXpFGQA1, Zachary Stieben
🗓️
▶
2 Status: Scheduled Dec 24, 9:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-31T20:00:00.000+0000
📅
Dispatch Scheduled by Zachary Stieben Dec 24, 12:30 PM
Scheduled For: 2025-12-24T20:00:00.000+0000
✔️
Status: Completed by Zachary Stieben Dec 24, 12:43 PM
From: Scheduled
To: Completed
Duration in Previous: 3h 8m
🚗
▶
3 2x Travel Added Dec 24, 1:50 PM
2x Travel Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.33333333333333, 0.41666666666667, 0.58333333333333
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 1h 11m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 29, 10:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 7h
💰
Status: Invoiced by Diane Patton Jan 2, 6:30 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m
🚨 20.7 business days
🧾
Invoice Created Feb 2, 10:06 AM
Invoice Number: SM-250448

Bottlenecks

Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00554022
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Zachary Stieben
Scheduled
Dec 24, 3:00 PM
Created
Dec 24, 8:46 AM
Invoice #
SM-250448

Work Details (5)

Name Type Status Qty Amount Date
WL-03047406 Travel Open 14 - Dec 24, 1:50 PM
WL-03047407 Travel Open 20 - Dec 24, 1:50 PM
WL-03047410 Labor Open 0.33333333333333 $61.29 Dec 24, 1:53 PM
WL-03047411 Labor Open 0.41666666666667 $61.29 Dec 24, 1:53 PM
WL-03047412 Labor Open 0.58333333333333 $91.93 Dec 24, 1:53 PM

Details