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WO-01328408 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Agnew Vet Reproductive Svcs — 5828 Kirkwood Hwy, Wilmington DE, 19808-4813

Dec 30, 2025 → Jan 14, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 5, 2026
🕐 Clock stopped: Completed (Jan 13)
⏸ 9d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 8.6d
Coordinators 4.4d
Field Work 2.8d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.6 days
Coordinators
4.4 days
Over SLA
Field Work
2.8 days
Over SLA
Billing
0.2 days
Created: Dec 30, 2025 Due: Jan 16, 2026 Completed: Jan 15, 2026 (1 days early)
📅
12.5 days Total Age
⏱️
8.6d in Awaiting Parts - Customer Longest Stage
🔄
12 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00554851
Midmark Service Request Dispatch Authorization - WO-00142803
Closed
Travel Zone 1 PROBLEM SUMMARY WD gas cylinder issue. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tyler Kitts
Owner
Shelby Robinson
Created
Dec 30, 2025
Work Orders from this Case (2)
WO-01328408 (current) Invoiced
Repair • Michael Harris
Created: Dec 30, 2025 • Closed: Jan 14, 2026
WO-01337514 Invoiced
Repair • Michael Harris
Created: Jan 13, 2026 • Closed: Jan 14, 2026
Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay 8.6 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Awaiting Parts - Customer
8.6d
Assigned
1.6d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
2.5d / 1.0d SLA
Closed
3.7d / 1.0d SLA
WO Correction Needed
0.2d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/26 NSuarez SRA Is missing date of service 1/13//26 On pg 3, also the attachment for PG 4 Is not pg 4 its page 2 please add the correct pg.

1/14/26 SReich

Your shipment

1ZE444250171169303

 Delivered On

Wednesday, January 14 at 9:43 A.M. to the Receiver

Order No: 748923 Customer PO No: SR1513892 Customer: Midmark No Charge Service Request NO: 1513892 Ship To Name: Agnew Vet Reproductive Svcs Ship To Address: 5828 Kirkwood Hwy Ship To City/State: Wilmington, DE 19808-4813 Waybill (Tracking #): 1ZE444250171169303 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 13-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10880-00 SERIAL #: DESCRIPTION: M11-05X DOOR & DAM GASKET KIT LINE NO: 2.1 QTY: 1 ITEM: 002-10904-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE MANIFOLD, 120V



01/13/2026..MH

unable to close wo. A child wo is attached and the child wo needs parts shipped.


1/12 MOwens Called and spoke to Morgan Agnew. She will watch for the parts that UPS will deliver today and have them ready for when the tech arrives onsite to complete the repair. Scheduled the repair visit for Tues. 1/13 with arrival between 9-9:30am.

1/9 MOwens Called to speak to Morgan Agnew. Left a vm for her to call back to schedule the repair visit after the part delivers on 1/12.

1/9/26 lcoonrod

Your shipment 1ZE444250347556543 Estimated delivery Monday, January 12 between 8:30 A.M. - 10:00 A.M. Order No: 746448 Customer PO No: SR1513892 Customer: Midmark No Charge Service Request NO: 1513892 Ship To Name: Agnew Vet Reproductive Svcs Ship To Address: 5828 Kirkwood Hwy Ship To City/State: Wilmington, DE 19808-4813 Waybill (Tracking #): 1ZE444250347556543 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 08-JAN-2026 LINE NO: 1.1 QTY: 2 ITEM: 838-0003-00 SERIAL #: DESCRIPTION: GAS-SPRING, 1200N, BALL SOCKET


12/30/2025 SRobinson-Called Morgan Agnew, 1(267) 253-9077. She was in a appointment, left WO with rep and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
both gas springs were replaced. the table was lifted and placed in the down position several times. all parts are working as intended.
🔍 Technician Findings
gas spring gasket leaking.
⚠️ Problem Description
Travel Zone 1 WD - V2826143-gas cylinder issue and V2858707-high temp error ADDITIONAL NOTES REVISED - DO NOT DUPLICATE - Added S/N V2858707 to dispatch - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Completed 746448 838-0003-00 2.00000 1ZE444250347556543
📄 Description
Midmark Peninsula (series) Folding Lift Table (MN: 101-5640-31, 101-5640-37, 110-3310-10, 110-3310-21)

Timeline

📞
Case Linked Dec 30, 7:22 AM
Case Number: 00554851
Subject: Midmark Service Request Dispatch Authorization - WO-00142803
Status: Closed
📋
▶
2 Work Order Created Dec 30, 11:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Dec 30, 2:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2h 19m, 0m
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Jan 9, 10:29 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 9d 20h
👷
▶
2 Technician Assigned Jan 9, 2:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 34m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 12, 9:22 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2d 19h
⏳ 2.0 business days
🔧
Status: Tech On Site by Michael Harris Jan 13, 9:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 4x Labor Added Jan 13, 11:54 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From: Tech On Site
To: Completed
Duration in Previous: 2h 10m
⏳ 2.0 business days
🏁
Status: Closed by Michael Harris Jan 14, 11:58 PM
From: Completed
To: Closed
Duration in Previous: 1d 12h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Jan 16, 12:26 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 12h
🏁
Status: Closed by Matthew Bateman Jan 16, 1:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 18m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Jan 19, 2:13 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251642

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Completed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

📞
Case 00554851
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michael Harris
Scheduled
Jan 13, 9:00 AM
Created
Dec 30, 11:49 AM
Invoice #
SM-251642

Work Details (4)

Name Type Status Qty Amount Date
WL-03063042 Labor Open 0.58333333333333 $0.00 Jan 13, 11:54 AM
WL-03063043 Labor Open 1.0833333333333 $137.50 Jan 13, 11:54 AM
WL-03063044 Travel Open 16 $110.00 Jan 13, 11:54 AM
WL-03063045 Expenses Open 1 $0.00 Jan 13, 11:54 AM

Details