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WO-01337514 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Agnew Vet Reproductive Svcs — 5828 Kirkwood Hwy, Wilmington DE, 19808-4813

Jan 13, 2026 → Jan 14, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 19, 2026
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Completed (Jan 15)
✓ SLA Met (4d early)
Dispatch 0.0d
Material Management 1.9d
Coordinators 0.8d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.9 days
Coordinators
0.8 days
Field Work
1.0 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Jan 15, 2026 (5 days early)
📅
2.6 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
1.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michael Harris — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 13, 2026
Visit 2 Jan 14, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554851
Midmark Service Request Dispatch Authorization - WO-00142803
Closed
Travel Zone 1 PROBLEM SUMMARY WD gas cylinder issue. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tyler Kitts
Owner
Shelby Robinson
Created
Dec 30, 2025
Work Orders from this Case (2)
WO-01328408 Invoiced
Repair • Michael Harris
Created: Dec 30, 2025 • Closed: Jan 14, 2026
WO-01337514 (current) Invoiced
Repair • Michael Harris
Created: Jan 13, 2026 • Closed: Jan 14, 2026
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Awaiting Parts
1.9d / 3.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/26 NSuarez awaiting on wo WO-01328408

1/14/26 SReich - Shipping info added to parent WO.


1/13 MOwens Unit added while tech is onsite

🔧 Work Performed
01/13/2026..MH the air valve is leaking pressure and needs to be replaced. the dam gasket is melted and needs to be replaced 01/14/2026..MH the door seals were replaced. the air valve was replaced. two cycles were run without error.
🔍 Technician Findings
unit over heating.
⚠️ Problem Description
Travel Zone 1 WD - V2826143-gas cylinder issue and V2858707-high temp error ADDITIONAL NOTES REVISED - DO NOT DUPLICATE - Added S/N V2858707 to dispatch - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Dec 30, 7:22 AM
Case Number: 00554851
Subject: Midmark Service Request Dispatch Authorization - WO-00142803
Status: Closed
🚨 11.0 business days
📋
▶
2 Work Order Created Jan 13, 11:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Jan 13, 11:29 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-13T15:15:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 11m
⏱️
▶
3 Labor Added Jan 13, 11:54 AM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088162
Status: Closed
📦
Status: Awaiting Parts by Michael Harris
From: Scheduled
To: Awaiting Parts
Duration in Previous: 28m
📅
Status: Ready for Scheduling by Sherry Reich Jan 14, 9:56 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 21h 58m
🔧
Status: Tech On Site by Michael Harris Jan 14, 3:23 PM
From: Ready for Scheduling
To: Tech On Site
Duration in Previous: 5h 26m
💵
▶
2 6x Expenses Added Jan 14, 11:23 PM
6x Expenses Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.1166666666667, 0.88333333333333, 1.3833333333333
✔️
Status: Completed by Michael Harris Jan 14, 11:42 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 19m, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Jan 16, 12:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Jan 19, 2:13 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251642

Bottlenecks

Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554851
Closed
📦
Parts Order 00088162
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michael Harris
Scheduled
Jan 13, 10:15 AM
Created
Jan 13, 11:16 AM
Invoice #
SM-251642

Work Details (10)

Name Type Status Qty Amount Date
WL-03063041 Labor Open 1.2166666666667 $137.50 Jan 13, 11:54 AM
WL-03065745 Expenses Open 1 $0.00 Jan 14, 11:23 PM
WL-03065742 Expenses Open 1 $0.00 Jan 14, 11:23 PM
WL-03065743 Expenses Open 1 $0.00 Jan 14, 11:23 PM
WL-03065744 Expenses Open 1 $0.00 Jan 14, 11:23 PM
WL-03065740 Travel Open 75 $110.00 Jan 14, 11:23 PM
WL-03065741 Travel Open 18 $0.00 Jan 14, 11:23 PM
WL-03065747 Labor Open 1.1166666666667 $137.50 Jan 14, 11:25 PM
WL-03065748 Labor Open 0.88333333333333 $0.00 Jan 14, 11:25 PM
WL-03065746 Labor Open 1.3833333333333 $0.00 Jan 14, 11:25 PM

Details