Work Order 360 View

🔧 Work Performed

Assisted with evaluation of Air leak and serial # of Monitor. Air Leak on back port of unit either connection port or hose on inside of unit. Sending Case to Depot to Quote.

🔍 Technician Findings

Air Leak on Air port on back of Monitor. Recommended Depot Repair.

⚠️ Problem Description

-- Please reply above this line -- Hello, The clinic below has a Suntech Tango M2 that is giving them problems, is this something that you are familiar with and can help them with? We will need a quote before any repairs are made. _"It appears the pressure tube is leaking, and the hub cable/sensor is not functioning properly. Due to this issue, we may need a replacement part or a technician to assess and repair the equipment."_ SITE NAME: City of West Palm Beach - SITE ID: 22607 - SMX ID: a0sVU0000013q2lYAA CUSTOMER NAME: CareATC SITE ADDRESS: 413 Clematis St, #230, Palm Beach FL 33401 [image: https://d33v4339jhl8k0.cloudfront.net/inline/69283/625e0b08c1cfd7f94389ab06aad1580f419e4e0d/09cecb5e15fa71ef9b9e4b7f758acd8c970728d1/image.png] -- Your ticket number is: #359172 Jennifer Rice purchasingsupport@careatc.com How would you rate my reply? Great [1]    Okay [2]    Not Good [3] Links: ------ [1] https://secure.helpscout.net/satisfaction/765213941/record/9706453062/1/ [2] https://secure.helpscout.net/satisfaction/765213941/record/9706453062/2/ [3] https://secure.helpscout.net/satisfaction/765213941/record/9706453062/3/ > On Tue, Dec 30, 2025 at 4:09 PM CST, Mimi Johnson <mimijohnson@careatc.com> wrote: > > ** CAUTION ** This email originated from outside of CareATC. Do not > click links, open attachments or follow guidance unless you recognize > the sender and know the content is safe. > Good afternoon, It appears the pressure tube is leaking, and the hub > cable/sensor is not functioning properly. Due to this issue, we may > need a replacement part or a technician to assess and repair the > equipment. Please advise on next steps. Thank you, MIMI JOHNSON > Center Operations Manager > > CAREATC, INC. > 413 Clematis St, 230 > West Palm Beach, FL 33401 > O: 561.822.2000 > www.CareATC.com [1] > > [image: > https://d33v4339jhl8k0.cloudfront.net/inline/69283/9225456657a2a63a7a8da98912ad40003fd61879/25a6454036d6287a2b73f862d9625fc6c868836b/Outlook-CareATC.jpg] > > > > Links: > ------ > [1] https://www.careatc.com/ > > > > https://www.ebiotrack.com/workorder.php?wo=70630

SNOTE

Case #00555304 – Re: West Palm Beach: Equipment Issue – Pressure Tube and Hub Sensor

Status: Closed | Priority: Standard

Suntech Tango M2 It appears the pressure tube is leaking, and the hub cable/sensor is not functioning properly. This unit will need to be sent to the depot for services to be completed. 2hr depot labor 1x - Suntech Original NIBP Hose - 91-0127-01 3x shipping @30

💬 Case Comment Internal Jan 5, 2026 3:13pm

reached out to orders to add part to SM