Re: West Palm Beach: Equipment Issue – Pressure Tube and Hub Sensor
Closed
Suntech Tango M2
It appears the pressure tube is leaking, and the hub cable/sensor is not functioning properly.
This unit will need to be sent to the depot for services to be completed.
2hr depot labor
1x - Suntech Original NIBP Hose - 91-0127-01
3x shipping @30
Dump Valve was replaced and unit was recalibrated. Unit is now in working condition and ready to go back into service.
🔍Technician Findings
Found that the sensor cable has exposed wire and supplied hoses leaking
Unit needs to be sent to MFG to have the Dump Valve replaced - MFG does not sell part and unit will need to be shipped to MFG for repair - Also needs new Hose
1x - - Expense - subcontractor
1x - Suntech Original NIBP Hose - 91-0127-01
3x shipping @30
⚠️Problem Description
Q-00032733 approved quote
Suntech Tango M2
It appears the pressure tube is leaking, and the hub cable/sensor is not functioning properly.
This unit will need to be sent to the depot for services to be completed.
https://www.ebiotrack.com/workorder.php?wo=70893
To: mimijohnson@careatc.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01337741
Body:
Dear Customer,
We have completed the service.
Location: City of West Palm Beach
Work Order #: WO-01337741
Problem Description :
Q-00032733 approved quote
Suntech Tango M2
It appears the pressure tube is leaking, and the hub cable/sensor is not functioning properly.
This unit will need to be sent to the de
📧
Email:Payment received for invoice SO-0000278450-TS from SunTech Medical
Completed Feb 27, 2026
From: invoice@authorize.net
To: ryan.schwochow@emsar.com
Hello ryan schwochow,Thank you for your payment for invoice SO-0000278450-TS. You have now paid the balance in full.Please use the link below to remit payment. Be sure to click the SHOW INVOICE DETAILS button when you open the invoice to view the PO or serial number associated with this payment link. Thank you for choosing SunTech Medical.VIEW INVOICESunTech Medical5827 S Miami BlvdMorrisville NC, 2756019196542300' Caution: This is an exte
📧
Email:You've received an invoice SO-0000278450-TS from SunTech Medical
Completed Feb 27, 2026
From: invoice@authorize.net
To: ryan.schwochow@emsar.com
Hello ryan schwochow,You have a new invoice from SunTech Medical for 812.00 USD due on March 26, 2026.Please use the link below to remit payment. Be sure to click the SHOW INVOICE DETAILS button when you open the invoice to view the PO or serial number associated with this payment link. Thank you for choosing SunTech Medical.VIEW AND PAY INVOICESunTech Medical5827 S Miami BlvdMorrisville NC, 2756019196542300' Caution: This is an external e
📧
Email:RMA SO-0000278450 / Serial Number M00078511 / Repair
Completed Feb 27, 2026
From: techsupportcase@suntechmed.com
To: ryan.schwochow@emsar.com
This is the first time you received an email from this sender (techsupportcase@suntechmed.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Hello,Thank you for reaching out and requesting an RMA. As this monitor is no longer covered under warranty, the repair will be chargeable. Because your terms are Cash in Advance, prepayment is required. Credit card,
To: mimijohnson@careatc.com; purchasingsupport@careatc.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79097232782.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01337741
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, p
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: mimijohnson@careatc.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337741Location: City of West Palm BeachAddress: 413 Clematis St, #230 Palm Beach, FL 33401Device: Problem Description: Suntech Tango M2
It appears the pressure tube is leaking, and
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01337741
Completed Jan 14, 2026
To: mimijohnson@careatc.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01337741
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping ad
Mar 24, 2026 2:57pm
Hi @Ryan Schwochow @Samuel Klein I'm getting an error message when trying to generate this invoice. Please add "Serviced On & Closed On" dates. See error message below. Thank you!
JPG
renditionDownload (56)
Jan 14, 2026
JPG
renditionDownload (55)
Jan 14, 2026
PDF
Repair Proforma_SO-0000278450_2026_2_24_20_23_49
Feb 27, 2026
PNG
Screenshot 2026-03-24 135433
Mar 24, 2026
Case #00555304 – Re: West Palm Beach: Equipment Issue – Pressure Tube and Hub Sensor
Status: Closed | Priority: Standard
Suntech Tango M2
It appears the pressure tube is leaking, and the hub cable/sensor is not functioning properly.
This unit will need to be sent to the depot for services to be completed.
2hr depot labor
1x - Suntech Original NIBP Hose - 91-0127-01
3x shipping @30
💬Case Comment
Internal Jan 5, 2026 3:13pm
reached out to orders to add part to SM
Timeline
📞
Case Linked Dec 31, 10:33 AM
Case Number:00555304
Subject:Re: West Palm Beach: Equipment Issue – Pressure Tube and Hub Sensor
Status:Closed
🚨10.0 business days
📋
▶
3
Work Order Created Jan 14, 10:40 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jessica Sells
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 14, 1:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:2h 55m
📅
Status: Ready for Scheduling by Sean WeaverJan 14, 4:12 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2h 34m
🔩
2x Parts Added Jan 15, 11:11 AM
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by Ryan SchwochowJan 16, 9:25 AM
From:Ready for Scheduling
To:Reschedule
Duration in Previous:1d 17h
⏳3.0 business days
⏸️
Status: On Hold by Ryan SchwochowJan 21, 1:57 PM
From:Reschedule
To:On Hold
Duration in Previous:5d 4h
⚠️8.0 business days
📦
▶
2
Parts Requested Jan 30, 1:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:On Hold
To:Awaiting Parts
Duration in Previous:8d 23h
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 5, 4:55 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Samuel Klein
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 3h
⚠️8.9 business days
🔧
Status: Tech On Site by Ryan SchwochowFeb 18, 1:53 PM
From:Reschedule
To:Tech On Site
Duration in Previous:12d 20h
📦
▶
2
Parts Requested Feb 18, 3:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1h 32m
⏳4.0 business days
⚠️
Status: Incomplete by Ryan SchwochowFeb 23, 8:55 AM