Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328711 ↗ ServiceMax

United Vein and Vascular Centers • Repair • P3

📍 Phoenix — 1010 E. McDowell Rd Suite 103, Phoenix AZ, 85006

Jan 2, 2026 → Jan 2, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 7, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Jan 2, 2026)
SLA Target
0d
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Jan 2, 2026 Canceled: Jan 2, 2026
Business Days Used 0 / 3
0 3d budget
Dispatch 0.0d
✓ SLA Met
Dispatch
0.0 days
Created: Jan 2, 2026 Due: Jan 7, 2026 Completed: Jan 2, 2026 (5 days early)
📅
0.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555520
L2 review
Closed
Original Work Order Description: Hand control is not working. Medical Equipment Repair | OBL-Procedure Table
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lindsey Wood
Owner
Virtual Tech
Created
Jan 2, 2026
Work Orders from this Case (2)
WO-01328711 (current) Canceled
Repair
Created: Jan 2, 2026
WO-01328722 Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Jan 2, 2026 • Closed: Mar 24, 2026
On Track
Canceled • 223 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
should not create the work order
⚠️ Problem Description
Original Work Order Description: Hand control is not working. Medical Equipment Repair | OBL-Procedure Table

Timeline

📞
Case Linked Jan 2, 7:41 AM
Case Number: 00555520
Subject: L2 review
Status: Closed
📋
2 Work Order Created Jan 2, 9:40 AM
Work Order Created → Status: Canceled
🚫
Status: Canceled by Jessica Sells
From: Entered
To: Canceled
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00555520
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 2, 9:40 AM
Invoice #
N/A

Details