3/19/26 Rberry- updated due date based on parts. Removed delay code.
3/18 KKelch scheduled per logged email from Patricia
3/18 KKelch sent Patricia an email for scheduling
1/6 KKelch scheduled per logged email from Patricia
1/2 KKelch sent an email to Lindsey for scheduling
🔧Work Performed
1/6/26 Tech was told that the hand control works periodontally. Tech was taken to where the bed is and found the hand control damaged, pictures included. Tech function tested the hand control and everything worked, but the customer would like it replaced because of the damage to it. Tech also function tested both foot pedals, and those both work. Tech told the customer that he would have to place an order for a new hand control. Customer agreed to part and second trip. Tech also called the number provided on WO and checked out with return trip, option 2.
3/24/26 Part replaced full function restored
🔍Technician Findings
Tech arrived on site and called the number WO and checked in. Tech was told that the hand control is not working.
⚠️Problem Description
Evaluate/Troubleshoot Hand Controls.
Original Work Order Description:
Hand control is not working.
Medical Equipment Repair | OBL-Procedure Table
📧
Email:Re: Scheduling for WO-01328722
Completed Mar 18, 2026
From: Patricia.Spurgeon@unitedveincenters.com
To: kaitlyn.kelch@emsar.com, Lindsey.Wood@unitedveincenters.com
That day works fine, Thank you. Patricia Spurgeon | Facility AdministratorEmail: Patricia.Spurgeon@unitedveincenters.comPhone: (928) 800-5991 www.unitedveincenters.comConfidentiality Notice: This e-mail, including any attachments, is the property of United Vein & Vascular Centers and is intended for the sole use of the intended recipient(s). It may contain information that is priv
📧
Email:Re: Scheduling for WO-01328722
Completed Mar 18, 2026
From: kaitlyn.kelch@emsar.com
To: Patricia.Spurgeon@unitedveincenters.com, Lindsey.Wood@unitedveincenters.com
Hi Patricia,
We finally got the tracking needed for your additional part. Andy can be back on 3/24 arriving between 11 and 1 pm. Please let me know if this date and time works for you.
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privi
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 11, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: Phoenix OBLAddress: 1010 East McDowell Road Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Orde
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 4, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: Phoenix OBLAddress: 1010 East McDowell Road Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Orde
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: PhoenixAddress: 1010 E. McDowell Rd
Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Order Descr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: PhoenixAddress: 1010 E. McDowell Rd
Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Order Descr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: PhoenixAddress: 1010 E. McDowell Rd
Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Order Descr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: PhoenixAddress: 1010 E. McDowell Rd
Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Order Descr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: PhoenixAddress: 1010 E. McDowell Rd
Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Order Descr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: PhoenixAddress: 1010 E. McDowell Rd
Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Order Descr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: PhoenixAddress: 1010 E. McDowell Rd
Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Order Descr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328722Location: PhoenixAddress: 1010 E. McDowell Rd
Suite 103 Phoenix, AZ 85006Device: Problem Description: Evaluate/Troubleshoot Hand Controls.
Original Work Order Descr
📧
Email:Re: Scheduling for WO-01328722
Completed Jan 6, 2026
From: Patricia.Spurgeon@unitedveincenters.com
To: kaitlyn.kelch@emsar.com, Lindsey.Wood@unitedveincenters.com
That day doesn't work either. We will try and make 1/6 work. Thank you.
Patricia Spurgeon | Facility AdministratorEmail: Patricia.Spurgeon@unitedveincenters.comPhone: (928) 800-5991 www.unitedveincenters.comConfidentiality Notice: This e-mail, including any attachments, is the property of United Vein & Vascular Centers and is intended for the sole use of the intended recipie
📧
Email: Scheduling for WO-01328722
Completed Jan 2, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01328722
Body:
Good morning Lindsey,
I am reaching out from EMSAR to schedule the repair needed for your exam bed. Our technician, Andy, can be there on 1/6 between 3 and 4 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The i
Work Order: WO-01328722
Account: United Vein and Vascular Centers
Customer Case Number: WO-30360
Location: Phoenix OBL
Address: 1010 East McDowell Road Suite 103, Phoenix, AZ 85006
Manufacturer:
Model #:
Serial #:
Contact Name: Lindsey Wood
Contact Phone: (813) 867-3924
Contact Email: lindsey.woo
JPG
WIN_20260106_11_42_27_Scan
Jan 6, 2026
PNG
Screenshot 2026-01-06 150708
Jan 6, 2026
JPG
WIN_20260106_11_44_24_Scan
Jan 6, 2026
JPG
WIN_20260106_11_44_33_Scan
Jan 6, 2026
Timeline
📞
Case Linked Jan 2, 7:41 AM
Case Number:00555520
Subject:L2 review
Status:Closed
📋
▶
4
Work Order Created Jan 2, 10:11 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h6e00000IICttAAH, Andrew Przybyla
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 6, 8:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-06T22:00:00.000+0000
⏱️
Labor Added Jan 6, 1:51 PM
Type:Labor
Status:Open
Qty:1
⏱️
2x Labor Added Jan 6, 1:58 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 60
🔧
Status: Tech On Site by Andrew PrzybylaJan 6, 5:00 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8h 2m
✔️
▶
3
Status: Completed Jan 6, 10:31 PM
Status: Completed → Parts Requested → Status: Awaiting Parts